Training means success for dealerships like the OpenRoad Auto Group In automotive retailing, the fast pace of new technologies, concepts and strategies means there’s never a dull moment. It also requires dealers to be on their toes to stay ahead …
Superior customer service and dynamic leadership helps Brimell Toyota stand out in a crowded neighbourhood The last thing dealer principal Mark Bozian wants to see is an unhappy customer storm out of his dealership. “One customer lost is one too …
It’s February and besides cold weather and somewhat slow sales for some in the car business, the shortest month of the year also brings with it some of the greatest opportunities as well. This includes the annual National Automobile Dealers’ …
One of the largest single sources in measuring the behaviour of automotive Internet buyers, Dataium Inc, has released the results its latest ASI (Automotive Shopper Intensity) index, which ranks new vehicles in terms of consumer demand and shopper frequency. And …
When Saab finally collapsed in December last year, due to a failed last-minute rescue bid headed by China’s Zhejiang Youngman Lotus Automobile Group, being blocked by General Motors, the Swedish government seized control of the automaker’s assets. When that happened …
Chrysler’s Parts and Service division, Mopar, recognized an important milestone on January 31st, namely its 75 anniversary. In celebration of the event, four customized Chrysler Group vehicles were unveiled; a modified 300 sedan, dubbed the “Mopar ’12 300,” an enhanced …
The difference perceived by consumers between the top car brands and the challengers is shrinking, according to the findings of the 2012 Car-Brand Perception Survey, conducted by the Consumer Reports National Research Centre. Toyota, Ford, Honda, and Chevrolet, which have …
One of the touchiest subjects in the car business for the last three decades has been Corporate Average Fuel Economy standards. First introduced in the U.S. during the Carter Administration back in 1978, with aim of increasing overall vehicle fuel …
Given that its been receiving a lot of media attention since its launch in 2010, the Nissan LEAF, perhaps not surprisingly has been garnering plenty of accolades too, including 2011 World Car of the Year. Now, Nissan’s all-electric machine has …
Hyundai is number one, according to the ninth annual study released by the consulting firm J.D. Power and Associates, which surveys the rate that auto brands retain their customers as well ascertaining the reasons for continued customer loyalty. Hyundai ranked …
General managers are increasingly the “go to” people within dealerships. Canadian auto dealer spoke with some to find out how their roles are adapting. In modern automotive retailing, we’ve seen numerous changes in the way aspects of dealership operations are …
The annual Test Fest took place in Niagara on the Lake and the results are in. How did your brand do this year? When it comes to new vehicles, for both for consumers and dealers, the sheer number of available …
