Author: Zara McAlister

Above and beyond

April 1, 2012

In the first of a multi-part series, Canadian auto dealer takes a look at some retailing facilities across the country that are raising the bar when it comes to providing a remarkable customer experience. We’ve heard a lot of talk …

View from the top

April 1, 2012

Canadian auto dealer sat down with Tim Reuss, President & CEO of Mercedes-Benz Canada to find out more about his strategy for Canada in 2012 and beyond 2011 was a very good year for Mercedes-Benz Canada, and it was a …

The buzz from the show floor

April 1, 2012

From hot new products to social events and conference workshops, it was an action-packed few days at North America’s largest annual conference and trade show for auto dealers It was more than just a “feeling” that attendance was brisk and …

Attack the aftermarket

April 1, 2012

The aftermarket is killing you. What can you do to fight back? It’s a hot topic of contention, dealers versus aftermarket vendors and independent repair shops. The general perception among the public is that taking your car to an independent …