Have you ever wondered what Carvana gets right? The answer is less about their giant vending machines and more about how they manage the entire customer journey—and really, the devil is in the details. If you check out their website, …
For dealers in Canada struggling with the ups and downs of the automotive remarketing and retail industry, one trainer has some advice to offer: put a structure in place to manage the situation. Gino Côté, President of Evolution Automobile, is …
The number of dealerships the average consumer visits during the car buying process is the lowest it has ever been thanks to the pandemic. And yet, 72% of car buyers are highly satisfied with the overall shopping experience—which is the …
Stop building relationships on leased property — do it on owned property. Starting your conversation and building relationships on social media makes sense, it’s where the buzz is. But there is volatility in building it all on someone else’s property. …
A Quebec-based financing company is helping dealerships boost sales by taking advantage of the non-prime market. The ripple effects of the pandemic extend well into the many branches of the automotive sector — including auto financing, where companies are drafting …
Planning delivers the “success” in succession. Francis Lamontagne is the president of Lamontagne auto, a Honda dealership in Rimouski, Quebec. He has four children, ranging from young teen to tender adult age. He started to work at the dealership, owned …
Automotive lenders need to adapt to a changing landscape in which new vehicle sales and dealerships in Canada continue to quickly shift their game online, according to a new report from J.D. Power. The recently released J.D. Power 2021 Canada …
A new study conducted by Roadster examines the many opportunities that are emerging as a result of dealerships implementing digital retailing, and how these implementation levels are impacting their return on investment. The company’s latest Dealer Impact study was released …
Consumer intentions to purchase a new or used vehicle in Canada remains strong — even during the third wave of the pandemic, according to a new study conducted by AutoTrader.ca. Its March 2021 report reveals consumer intentions to purchase a …
While the department may appear slow to evolve due to compliance with regulations and other government rules, F&I innovation is gaining momentum and its tools are quickly evolving. The Finance and Insurance (F&I) department may seem slower to evolve than …
Does your dealership’s health and safety plan include employee screening, record-keeping and audits? As the pandemic rages on, with new variants of the virus in Canada, it is now more important than ever to ensure that dealerships and their staff …
Howard Thompson is the new vice president of sales distribution and OEM relationships for TD Auto Finance, taking over for Gino Cozza, who retired in January 2021. He brings more than 30 years of industry experience to the job, having …
