Developments in automotive industry cyber attacks. Of the many types of cyber attacks that exist globally, 2021 is perhaps the year that ransomware stepped into the forefront of everyone’s mind, according to Bob Maley, Chief Security Officer at Black Kite. …
Canadian auto dealer connects with two experts to better understand which areas auto retailers should focus on for their digital investments, and why. “Digital” requires investments in many areas, so it may sound all too familiar when an industry expert …
A new report from J.D. Power points to the shift in driving and vehicle ownership habits in Canada as having a significant impact on the automotive service industry. According to the J.D. Power 2021 Canada Customer Service Index—Long-Term (CSI-LT) Study, …
Lead management software provider SCI MarketView changed its name to taq Automotive Intelligence in a move described by the company’s CEO Alan Bird as more than just a rebrand. Bird is also the President and CEO of SCI Ltd, the …
The Canadian Automobile Dealers Association (CADA)’s Chief economist Oumar Dicko is shifting gears and moving into a new leadership role as the national director for government partnerships at Windmill Microlending. Dicko is well known in the industry for his time …
Challenges caused by or accelerated as a result of the pandemic call for either more training or slight adjustments to your process—or both! Dealers have made incredible progress on the near- and subprime front, arming themselves with a network of …
The impact that women have on the car buying experience extends past the sales department to include fixed ops and overall service profits. Are women getting the attention they deserve when it comes to the car buying experience? If the …
It’s time for dealers to ditch their poor quality leads by considering new approaches on the technology and employee front. There’s never a dull moment in the automotive retail industry. The pandemic continues to impact the business—including digital leads—while also …
Prime Minister Justin Trudeau ended up right where he started about six weeks ago: with a minority government. For better or worse, that means automotive retailers, and specifically the Canadian Automobile Dealers Association (CADA), are aware of the battles to …
Using your CRM to its full potential will enhance your ROI, but there is a strategy behind those increased profits. The CRM is the most under-used software in the automotive industry. That is according to PBS Systems CRM Consultant Jeremy …
How key suppliers are adapting to tackle the remarketing industry’s challenges. The disruption to the automotive remarketing industry since 2020 has been significant, to say the least, with the pandemic wreaking havoc on the flow of the many integrated aspects …
Have you ever wondered what Carvana gets right? The answer is less about their giant vending machines and more about how they manage the entire customer journey—and really, the devil is in the details. If you check out their website, …
