Employee training and retention re-enters the spotlight with greater importance as governments renew lockdowns and impose tougher rules to manage the pandemic crisis. With COVID-19 cases rising in a number of Canadian provinces, you can be sure that the mental …
Towards the end of 2020, TRADER launched a virtual edition of its annual Carology event that explored marketplace trends, consumer behaviours, technology’s influence on car-buying, and the car-buying journey. The Science of Selling Cars was hosted by Ian MacDonald, Chief …
After more than 43 years in the industry, Gino Cozza, VP of Sales and Distribution for TD Auto Finance, officially retired at the end of January. A familiar figure with many dealers, many will recognize Cozza from one of the …
The importance of your dealership’s reputation cannot be overstated: taking care of your brand and how consumers connect it to the customer experience will be increasingly important moving forward, according to Marc Cannon, Executive Vice-President & Chief Customer Experience Officer …
The pandemic has made it difficult for many organizations to raise money for charitable causes, but numerous dealers in Canada are finding ways to help raise funds regardless of the hurdles they encounter. One such example comes from Mann Northway …
High turnover was a reality for the automotive retail industry pre-COVID, but for employees like Joseph Botham who has been employed at a dealership in Ontario for more than 60 years, he may as well be considered a lifer. Botham, …
Generosity abounds even in tough times 2020 has been a tough year, but there are positive elements and important meanings to be drawn from this experience, particularly where charitable actions are concerned. Every year, Canadian auto dealer magazine reaches out …
Few people are likely to argue with the importance of digital and the need to implement proper processes in the dealership. But whether those processes are digital or not, they will need to be clear and easy for both the …
A lack of new vehicle models and higher prices for used car inventory due to COVID-19 has paved a way forward for fixed ops to finally step into the limelight. COVID-19 has been the awakening of fixed ops and it …
The final speaker of the virtual DealerTalk 2020 conference was Risha Grant, Diversity Consultant, Founder and CEO of Risha Grant LLC. The issues around Black Lives Matter that appeared to gain global prominence in 2020 after the death of George …
Efficiency is the new benchmark for success, according to Michelle Denogean, CMO of Roadster, and the second speaker of the DealerTalk 2020 virtual event. During her presentation, Denogean explored findings from the company’s latest Dealer Impact Study that was conducted …
Taking stock and looking ahead Canadian Black Book and J.D. Power’s 2020 TalkAuto@Home conference offered a detailed overview of the automotive industry from a variety of angles, provided in one-hour webinars spread throughout the week of November 16. During his …
