Improving the in-dealership customer experience has been at the heart of many discussions at dealer-focused events, and dealers are feeling ongoing pressure from their OEMs. How have dealers evolved to meet this need? The need to improve the customer experience …
Attending the NADA Show is a must for many Canadian car dealers, but it can be a balancing act to manage speaker sessions, workshops, and dealer meetings with browsing exhibition halls loaded with new products and technologies. For Bob Verwey, …
Every year, Canadian car dealers head down to the U.S. to take part in the NADA Show — North America’s largest automotive industry event for dealers, where they can purchase new products at discounted prices and learn about the latest …
Car dealers from across the country continue to give back to important causes in their communities through personal time, donations, organizing events, and launching new projects from the ground up. Canadian auto dealer connected with a handful of these dealers …
An Ontario-based company is using photos, videos, and text-messaging to add efficiency, trust, value, and speed to your service department to improve the customer experience and help boost sales. With Canadian auto sales down nearly every month this year, according …
The growing importance of electric vehicles in Canada, and even globally, was evident on December 5, 2019 when a Nissan Leaf worth $20,000 was donated to the West Island Professional Training Centre (WICC) car mechanics program in Montreal, Que. The …
Japanese-brand OEMs continue to offer stability and growth in Canada, according to a report prepared for the Japan Automobile Manufacturers Association of Canada (JAMA). The report reveals that Japanese OEMs employed 40 per cent of the Canadian auto industry workforce …
As the automotive industry continues to experience rapid change, one company is offering American and Canadian dealers a potential solution — at least, where car-sharing is concerned. Turo, formerly known as RelayRides, is a peer-to-peer car-sharing company based in California …
The atmosphere at the Manheim Montreal auction in Saint-Eustache was filled with curiosity on November 12, as dealers gathered for the launch of Cox Automotive Canada’s MUVIT digital auction platform in Quebec. “We think this is very important and significant …
There are many types of digital retailing tools and products that dealers can invest in, but which approach works best for you? Dealers are well aware that they need to constantly be investing in, and fine tuning their digital shopping …
The rise of digital tools and connected systems has also led to an increase in cyber attacks on businesses in Canada and around the globe. Here’s what auto retailers need to know about these attacks, and how to protect their …
Consumer demand for a better customer experience is pushing third-party vendors to ensure their software complies with a more customer-centric business culture that includes real-time communication and new hosting methods. Customer-relationship management software, or CRM, is rapidly evolving, and is …
