Author: Carina Ockedahl

Trends to watch in F&I operations

May 7, 2018

From the implementation of better technology to improving menu presentations and offering greater transparency, F&I is shifting towards a more customer-centric process Learning about finance and insurance options remains one of the least pleasant aspects of the car buying experience …

Navigating transparency

January 3, 2018

Dealers continue to make strides in improving transparency. But is it fast enough to meet consumer expectations? The consumer demand for increased transparency is no longer about how dealers are responding to the issue, but rather where they are at …