Dale Lacombe, a senior executive with extensive experience in sales and leadership, will head the North American sales efforts of DMT Development Systems Group Inc. as the company builds on its success offering sophisticated information management systems to the world’s …
General Motors recently announced a new commercial dealer program called Business Elite, which will be offered through 469 dealerships in the U.S. The Business Elite program, targeted at business customers who own one to 100 vehicles, is designed to provide …
At this year’s Geneva Motor Show, the lustre appeared to be somewhat dimmer than in the past, as automakers grapple with an ongoing economic slump, persisting problems relating to manufacturing overcapacity and new vehicle registrations that seem to be in …
TV host Jonathan Scott loves his Ford pickup Celebrity: Jonathan Scott Profession: Contractor and TV Host, “Property Brothers” and “Buying and Selling” Vehicle: 2010 Ford F-150 Jonathan Scott is a licensed contractor who has turned his passion for building homes …
Our industry suffers from a perceived lack of trust, yet there are plenty of examples of service departments dealing with customers that seem to reinforce that stereotype rather than break it This past summer I went for a physical checkup …
The advent of online shopping tools hasn’t necessarily changed consumer shopping habits As recently as 10 years ago, many were predicting that the advance of the digital age would have two possible effects on the auto retailing business: first, it …
Why having a solid foundation is key when it comes to succession planning It’s that time of year again, when I remind all dealers that its time to review their succession plans, wills, and contingency plans. I know that it …
How a growing trend in labour legislation in the U.S. could impact auto manufacturing here at home Unless you have been living under a rock, you have probably heard of Psy’s “Gangnam — style” YouTube video. You may have even …
Our man in Ottawa illustrates why there is strength in numbers One of the most well-worn arguments against Quebec sovereignty is the challenging debt dynamics that would emerge for the province should it decide one day to separate from Canada. …
Customer service tips… let’s shift back to the basics You are the “face and personality” of your dealership; this is especially true if you’re dealing with your customers on the front line. The first personal impression you make on your …
Our new columnist, Monte Weis, shows why the “physical” attributes of a dealership are hugely important, even as we enter the digital age The unofficial National Rifle Association slogan “guns don’t kill people, people kill people”, has always been thought …
Succession planning is often seen as the elephant in the room. But it shouldn’t be. We talk to different second generation dealers about the process, asking them how it went and what life is like on the other side One …
