Why having a solid foundation is key when it comes to succession planning It’s that time of year again, when I remind all dealers that its time to review their succession plans, wills, and contingency plans. I know that it …
How a growing trend in labour legislation in the U.S. could impact auto manufacturing here at home Unless you have been living under a rock, you have probably heard of Psy’s “Gangnam — style” YouTube video. You may have even …
Our man in Ottawa illustrates why there is strength in numbers One of the most well-worn arguments against Quebec sovereignty is the challenging debt dynamics that would emerge for the province should it decide one day to separate from Canada. …
Customer service tips… let’s shift back to the basics You are the “face and personality” of your dealership; this is especially true if you’re dealing with your customers on the front line. The first personal impression you make on your …
Our new columnist, Monte Weis, shows why the “physical” attributes of a dealership are hugely important, even as we enter the digital age The unofficial National Rifle Association slogan “guns don’t kill people, people kill people”, has always been thought …
Succession planning is often seen as the elephant in the room. But it shouldn’t be. We talk to different second generation dealers about the process, asking them how it went and what life is like on the other side One …
With the growth in non traditional lending, online pre-approvals and products such as tire and wheel protection, the F&I business is changing fast We’ve all been hearing about how the concept of auto retailing is changing. Consumers are reaching out …
How a novel retail sales process is having a big impact in dealer showrooms Make no mistake, selling cars is a tough business. Furthermore, with more competition than ever and consumers armed with greater knowledge, it is increasingly important for …
Why advancing vehicle technology represents an opportunity for dealers to really grow their service business Since the 1970s, the pace of vehicle technology has evolved rapidly. Driven by the need to bolster fuel economy, reduce emissions and deliver safer passenger …
Packed house for TADA’s third Canadian Digital Dealer event The world of digital marketing and social media is changing so quickly, dealers should plan to regularly send their teams to conferences like the third Canadian Digital Dealer event held Feb. …
Hockey and Canada go together like fries and gravy. But for many youngsters, the sheer cost of playing the good ol’ hockey game can be prohibitive. Not only have you got to consider the equipment but also the registration fees. …
Improve your customer experience if you want better online reviews It’s 6:37 am on Sunday and my cell phone starts ringing. I snatch it up quickly from a deep sleep trying to shut the alarm off or so I thought. …
