Training represents a huge tax on the bottom line, but it needn’t be Getting penalized for being smart In most industries, bright, well-trained staff at the top of their profession get recognized and remunerated for their high skill levels, or …
A high-tech Florida-based firm enables dealers to form successful Internet relationships with their customers via a time-honored form of communication — talking As human beings, we are by nature social creatures. We like to engage with one another, take part …
Building your service shop the right way will enhance technician retention and boost productivity Over the years, our team has been fortunate enough to visit hundreds of dealerships and speak with dealer principals and general managers across North America and …
Why the smart money’s in older vehicles Every year at the Canadian International AutoShow in Toronto, I give a presentation to the CADA Industrial Relations Committee during which I provide an update of the main indicators in the retail automotive …
Why making changes to a physical window sticker might not be the most effective way to educate consumers about vehicle fuel economy One year ago in the April 2012 edition of Canadian auto dealer I wrote an article related to …
Learning how to identify problems and effectively solve them Despite your best efforts to provide quality customer service, customers will be displeased from time to time. But don’t simply accept ongoing dissatisfaction as an inevitable part of doing business. Instead, …
Why the trend for acquisition is being driven by market conditions Back in 1997 we first surveyed the Canadian dealership community on the topic of succession. At that time, when we examined overall Canadian demographics, we saw this baby boomer …
Facebook’s new “Nearby” could dramatically impact your dealership Facebook has recently announced a new feature that could have tremendous impact on dealers. It’s called “Nearby” and it’s on the iOS and Android Apps. This new feature is a discovery engine, …
Some may be ready to buy a vehicle that’ll actually make them unhappy Qualifying potential buyers is a standard part of the sales process. Now, however, there’s an added dimension to it. With all the media and government focus on …
In March, Kijiji Autos held its first Dealer Talk conference in Canada. Taking place at the prestigious Four Seasons hotel in Toronto, the event drew more than 300 attendees, including both franchised and independent dealers and contained a number of …
General Motors’ luxury brand, is placing a great deal of emphasis on the user friendliness of its Cadillac User Experience (CUE) interface, in an effort to entice customers. A major part of CUE’s push is to produce a system that …
In terms of vehicle segments that have seemed to have withered on the vine in the last decade, one of the most obvious is small pickups. There was a time, in the 1980s and early 1990s when compact trucks were …
