A DIFFERENT APPROACH TO CUSTOMER SERVICE Arriving at Lexus On The Park, you get the distinct impression this isn’t your typical luxury car dealership. Giant wings project out from atop the hill, floor to ceiling glass structures in which the …
J.D. POWER AND ASSOCIATES AND CANADIAN BLACK BOOK HOSTED ONE OF THE KEY INDUSTRY EVENTS OF THE YEAR We live in some very interesting times. Many within the auto industry believe we’re experiencing a shift that could represent the biggest …
Rick Gauthier says he’s excited about his association’s new dealer-focused event — the CADA Summit — that takes place Feb. 13 during the week of the Canadian International AutoShow in Toronto. “I can’t recall being more excited in recent years,” …
2012 DRIVINGSALES EXECUTIVE SUMMIT TACKLES SOCIAL MEDIA AND DIGITAL MARKETING From informative keynote sessions, to useful breakouts, DSES 2012 defined the concept of a true value driven dealer event. In the last issue, we talked briefly about the 2012 DrivingSales …
Stephane Guilbault, president of the Montreal Automobile Dealers Association (CCAM), recently announced the retirement of Senior Advisor Diane Belair. During a conference scheduled for the Montreal International Auto Show in January, the CCAM will celebrate Belair’s 25 year career with …
Recently, the Canadian Automobile Dealers Association (CADA) announced that it has signed a one-year agreement with 24hrs, a free daily newspaper published by Quebecor Media Inc. The agreement will see CADA, which represents more than 3,000 new car and truck …
HEALTHY DEBATE IS GOOD FOR OUR INDUSTRY Magazines that don’t generate discussions generally don’t matter much to their markets. At Canadian auto dealer, we like to inform and entertain, but we also like to challenge assumptions, and to use the …
Click below to see and hear my publisher’s note to accompany the January/February 2013 issue of Canadian auto dealer.
With just over a month to go before they take part in a panel session at the CADA Summit on Feb. 13, the Canadian leaders of Ford, Volkswagen and Kia met yesterday for an in-depth planning session with the Canadian …
Although in most cases, demand for new cars dropped slightly in December, following November’s strong showing, they still helped result in the second best year on record in terms of total auto volume in Canada. Ford Motor Company, delivered 16,859 …
Last week, the Harper government announced that it would commit $250 million in support of Canada’s auto industry. The investment, which represents a five-year extension of the Automotive Innovation Fund, aims at creating jobs and attracting investment in a sector …
As part of a plan to align its engineering, design and retail operations behind a single, global entity, General Motors’ Chevrolet brand has developed a new vision and communications platform called “Find New Roads.” According to the automaker, the foundation …
