In August, J.D. Power released its latest annual Customer Commitment Index Study which highlights the levels of satisfaction customers experienced during the vehicle service process. The 2014 study, conducted between February-March and May-June, surveyed those who owned vehicles between 4-12 …
RELAXED CUSTOMERS ARE HAPPY CUSTOMERS. ASK APPLE. Not surprisingly, given my job, I spend a lot of time inside car dealerships. When I’m not talking with the dealership teams, I spend a lot of my time watching customers. The service …
Working closely with Canadian Automobile Dealers Association (CADA) staff, some of our team at Canadian auto dealer magazine are putting in the hours that go into planning the upcoming CADA Summit. Universus Media (publishers of Canadian auto dealer) leaders Todd …
This week, the Mann family in Saskatchewan will celebrate 100 years as General Motors dealers. To find out more about this significant milestone, Canadian auto dealer spoke with Dealer Principal Robert Mann. “Our official ceremony will take place on Friday, …
In August, digital marketing solutions provider Search Optics launched a next generation Certified Pre-Owned (CPO) Tier 1 inventory platform for Jaguar Land Rover in the U.S. Through two separate websites (used.jaguarusa.com and cpo.landroverusa.com) consumers can search for the specific vehicle …
Sales in Motion has dramatically enhanced its innovative tablet sales tool, SIM-SST, by partnering with Carfax. Now, dealer sales staff can instantly access the Carfax Vehicle History Report for used vehicles on the lot directly from SIM-SST. This helps build …
Dealer Solutions Canada announced this week that another dealership transaction had completed via the purchase of Toronto Dodge Chrysler Ltd by AutoCanada Inc. As part of the agreement, Paul Stern, the previous owner of Toronto Dodge Chrysler Jeep will remain …
Mitsubishi dealers across Canada will now have the tools to respond to each and every new car sales inquiry in a prompt, thorough and professional manner, thanks to an agreement between Mitsubishi Motor Sales of Canada Inc. and DMT Development …
This year’s DrivingSales Executive Summit, proved to be a sellout success with some incredibly engaging and dynamic presentations and breakouts. Although three action packed days over the Canadian Thanksgiving weekend might make the decision tough for some dealers to …
On October 9, Lexus of Oakville celebrated the start of a new chapter in luxury auto retailing, with a spectacular grand opening ceremony at its new, 41,000 square foot state-of-the-art dealership. The event, which saw 653 attendees register, witnessed live …
2014 marks the 50th anniversary for Pfaff Automotive Partners, a Canadian company founded by Hans J. Pfaff in 1964. What began as a small, family-run dealership in Newmarket, Ontario has now grown into a leading luxury automotive dealer group with …
For 50 years, Toyota has been committed to investing in Canada, and Canadians have inspired and fueled the passion behind the company’s commitment to the future of innovation and building ever better cars. Today, Toyota Canada Inc. (TCI) is inviting …
