The more things change…
The auto retail industry is evolving, but many of the basics remain constant Rock star Bon Jovi made a few dollars a few years back with his catchy song “The More Things Change.” The saying, I believe, comes from a …
News
Time to spruce up your dealership
A little spring clean up can go a long way to boosting morale and instilling more pride in your facility In this column we try to bring facility-centric ideas to the forefront that are generally off the radar, but that …
The numbers don’t lie
Practical tips to build your high-performance digital sales team I recently read a statistic that said a typical dealership has less than 20 per cent of their sales staff dedicated to supporting their Internet-based sales efforts. With more than 90 …
A satisfied customer
Building and bonding better customer relationships within a dealership Having a dedicated Customer Relations Department is important in the daily operations of any dealership. This department is the front line between an organization and its customers. Working together to meet …
Cheap gas won’t slow charge toward electrification
It’s regulation — not consumer demand — that is driving the OEMs to bring more electric vehicles to market Gasoline is selling for less than 90 cents/litre in much of the country as we go to press — fully a …
Chasing consumer expectations
The research is mounting that consumers expect much more from retailers — but how can you respond? Many times in this column, I’ve referred to the need for dealerships to see themselves more as mainstream retailers than as a highly …
Better, faster, stronger
New technologies can improve and streamline the F&I process for customers — and for those stuck on the other side of the desk The F&I office is one of the biggest money makers at any dealership. Because it’s so important, …
The fuel efficiency dilemma
Manufacturers are scrambling to bring more fuel efficient vehicles to market but buyers aren’t following suit After a second consecutive record sales year for new vehicles in Canada that was driven entirely by growth in the truck segment, and with …
Sold out CADA Summit a success
Speaking to a jam-packed sold out room, CADA Chairman Steve Chipman kicked off the 3rd annual CADA Summit at the Hyatt Regency in Toronto, Ont. “It is my distinct pleasure to welcome you to the 2015 CADA Summit,” says Chipman. …
Building a winning team
How to recruit — and retain — a workforce that is ready for the new wave of automotive retailing To better sell to millennials, dealerships will need to recruit and retain some of their own. But there are some things …
Auction action
Mobility is the name of the game in the auction world today The big news in the auction world has been the return of off-lease vehicles since their virtual disappearance following the economic crisis in 2008. Although availability is certainly …
Dealers lend a helping hand in Africa
Special contest for dealers helps provide better educational opportunities for youth in Rongena, Kenya More than 700 auto dealers from across Canada helped raise more than $45,000 to support and improve the lives of children in Kenya, through an innovative …
