Some dealership groups boost training results by creating their own auto group university You spend thousands of dollars each year for technician training, sales training, management / leadership training, customer experience, software training, safety training and more. Some dealer groups …
Critics of government investment in Canada’s auto industry are being short-sighted I am really perplexed about how some Canadians, for politically motivated reasons or otherwise, continue to want to find fault with our attraction of more than $40 billion in …
The power of delivering a personalized customer experience within your dealership In today’s world, a level of personalized service has become the norm. In fact, according to Zendesk’s CX Trends 2024 report, 76 per cent percent of survey respondents said they expect …
Québec’s surprise decision to remove ZEV purchase incentives risks slowing down EV adoption Recently, the Québec Government has announced its progressive removal of the ZEV purchase incentives known as Roulez Vert in the Belle Province. This came as a shock …
More dealership training and facility changes are needed to provide a truly greater customer experience for buying and owning electric vehicles As manufacturers ramp up electric vehicle production to meet the Canadian government’s mandate to move away from gas-powered cars …
New decision-making tools put more choice in the hands of the consumer It’s no secret that retail’s old habits are shifting. Consumers want more transparency and control and they want efficient and modern processes. It’s a tune that Derek Sloan, …
Bank says dealers are missing non-prime opportunities Many dealers are missing out on closing deals with the one-third of Canadians that Equifax Canada reports now find themselves in the non-prime lending space. “Many franchised dealers are not really paying close …
I’ve worked as an editor in the business press for a while. Ok, a long while, like 25+ years, and have worked in many different markets. One of the things all magazine publishing teams will try to do is build …
I received some sad news on May 15. As many of you will now know, Ron E. Porter, former SVP Automotive Finance at Scotiabank died at age 71. Ron was a true automotive guy. He spent over 30 years at …
Consumer consideration towards buying an electric vehicle has declined for the second consecutive year, according to J.D. Power’s 2024 Canada Electric Vehicle Consideration (EVC) Study. In a news release, the company said 11% of new vehicle shoppers in Canada noted …
FLO has announced that it will supply 41 of its 100kW SmartDC fast chargers to Federated Co-operatives Limited (FCL), with the instalment resulting in the creation of a highway charging corridor in British Columbia. The fast chargers will be installed …
Autotrader has announced its list of Best Cars for Recent College Graduates for 2024 in the United States, slotting the Chevrolet Equinox in the top spot followed by the Honda Civic. “As the class of 2024 puts college in their …
