Paying attention to customer satisfaction is paying off in the U.S. market. Customer loyalty to automotive brands reached a 10-year high at 52.8 per cent during the first quarter of 2015, found IHS Automotive. Tom Libby, manager of automotive loyalty …
Millennials and Generation Z have come out about their biggest fears — and dangerous drivers is number one. Independent research company Penn Schoen Berland conducted a poll on behalf of Ford Motor Company, and found 88 per cent of the …
Selly Automotive has released a new, free mobile CRM sales app to help dealers prospect customers. Called Selly for the Salesperson, this freemium mobile CRM sales app functions like a CRM by managing prospect information, inventory and schedule. It can …
Mercedes-Benz said its new 130,000 sq.ft. Thornhill flagship retail facility is “sure to set a new benchmark in automotive retail experience.” The company announced construction has been completed on its new state-of-the-art facility, located at 228 Steeles West in Thornhill, …
Hyundai Auto Canada is stepping up its customer experience by providing a new service to get vehicles ready for summer driving. Called “Before the Service Experience,” Hyundai technicians will be on site to provide free vehicle inspections, regardless of make, …
Jared Hamilton, CEO and Founder of DrivingSales, doesn’t beat around the bush. “Our industry is filled with a lot of crappy insight,” said Hamilton in his keynote presentation at the inaugural Canadian Dealer Forum held on June 22-23 in Calgary, …
Nova Scotia F&I managers will soon be armed to better handle F&I transactions. A new and exclusive partnership between the Nova Scotia Automobile Dealers Association and Reynolds and Reynolds, a provider of automobile dealership software, services and forms, will enable …
The Alberta Motor Vehicle Industry Council is actively hunting down curbers selling vehicles to car buyers. A team of investigators tracked down curbers, or unlicensed, illegal automotive retailers, recently in Lethbridge and Taber, Alta. and in surrounding areas. The investigators …
Is your dealership properly handling sensitive information? Shred-it’s 2015 Security Tracker study has shown a growing divide between large organizations and small businesses when it comes to information security. Per the study, 65 per cent of executives say they have …
Canadians continue to have a love affair with their debt, as seen in the automotive industry. A recent poll conducted by CIBC found the majority (two-thirds) of Canadians are comfortable with their debt level. Nearly 31 per cent of Canadians …
Cox Automotive has agreed to buy Dealertrack Technologies in a $4-billion deal that will help broaden its reach in the automotive industry. The sale was announced on June 15, 2015. Headquartered in Atlanta, Cox Automotive also includes household names such …
The Canadian Dealer Forum by DrivingSales is coming to Calgary on June 22-23, but registration remains open for dealers eager to help move the industry forward. “We’re in the final stages of event planning. Everyone in Canada is very happy …
