MOTIVATIONAL SPEECHES AND BEACH OLYMPICS WERE PART OF THE TADA’S AGM HELD IN THE BAHAMAS A large contingent of Trillium Automobile Dealers Association (TADA) directors, dealers and associate members descended on Great Exuma Island in the Bahamas for their Annual …
Sergio Marchionne, CEO of Fiat Chrysler Automobiles N.V., took time from his hectic, jam-packed schedule to celebrate the recent grand opening of Maserati Alfa Romeo of Oakville. This is the first dealership in Canada where the two iconic and exotic …
When Glen Demetrioff mystery shopped U.S dealers through their chat functions, he wasn’t too impressed with the online customer experience. “We found the majority of the time the people behind the keyboard of those [chat] providers didn’t really pick up …
Luxury vehicles are the fastest-growing segment in many countries across the globe — and in Canada, reports Scotiabank. According to the Scotiabank Global Auto Report, sales of luxury light trucks in Canada have advanced at more than double the pace …
Lamborghini’s raging bull is driving into the Canadian marketplace at full force. The exotic luxury Italian brand opened its fourth dealership in Canada —Lamborghini Calgary —adding to its global network, which spans 50 countries. To mark the milestone, Stephan Winkelmann, …
North American data mining company AutoAlert announced it has promoted James Burton to Senior vice-president of Field Operations. The former AutoAlert vice-president of Portfolio Management, who led the dealer engagement strategy and operations, will now oversee the company’s sales, training, …
Paying attention to customer satisfaction is paying off in the U.S. market. Customer loyalty to automotive brands reached a 10-year high at 52.8 per cent during the first quarter of 2015, found IHS Automotive. Tom Libby, manager of automotive loyalty …
Millennials and Generation Z have come out about their biggest fears — and dangerous drivers is number one. Independent research company Penn Schoen Berland conducted a poll on behalf of Ford Motor Company, and found 88 per cent of the …
Selly Automotive has released a new, free mobile CRM sales app to help dealers prospect customers. Called Selly for the Salesperson, this freemium mobile CRM sales app functions like a CRM by managing prospect information, inventory and schedule. It can …
Mercedes-Benz said its new 130,000 sq.ft. Thornhill flagship retail facility is “sure to set a new benchmark in automotive retail experience.” The company announced construction has been completed on its new state-of-the-art facility, located at 228 Steeles West in Thornhill, …
Hyundai Auto Canada is stepping up its customer experience by providing a new service to get vehicles ready for summer driving. Called “Before the Service Experience,” Hyundai technicians will be on site to provide free vehicle inspections, regardless of make, …
Jared Hamilton, CEO and Founder of DrivingSales, doesn’t beat around the bush. “Our industry is filled with a lot of crappy insight,” said Hamilton in his keynote presentation at the inaugural Canadian Dealer Forum held on June 22-23 in Calgary, …
