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Give your customers the luxury treatment

September 14, 2016

Your new facility should offer top notch services and customer experience I recently walked into one of Toronto’s newest dealerships to get a sense of how automakers and retailers are defining the luxury experience for their customers. It was definitely …

Auto industry vital to Canada

The impact of the auto industry is important to Canada’s economic welfare, according to new research from Unifor, a private sector union. The study said that 125,400 people are employed in the North American auto industry, contributing millions to local …

Cox Automotive and Drive Away Hunger team up

June 22, 2016

From June 13-23, Cox Automotive is teaming up with Drive Away Hunger to raise funds and food donations for local food banks. The company’s business units from across Canada will retrieve food items that food banks have deemed most-needed, which …

GO FIGURE.

June 13, 2016

Here are some facts, figures and food for thought that you can use to impress your colleagues and customers. Safe haven Did you know that residents of Churchill, Canada leave their cars unlocked so that pedestrians who encounter a polar …

Inspiring creativity

Axalta Coating Systems is once again hosting its Paint Outside the Can contest in which technicians use their creativity to paint and decorate an empty paint can. “Auto body paint repair requires many skills — problem solving, troubleshooting, critical thinking …

NADA quick clips

June 13, 2016

Watch our video interviews with exhibitors at the 2016 NADA Convention & Expo Brian Murphy, Vice-President, Research and Editorial at Canadian Black Book, provides his insights on the customer’s purchase experience, including the issue of transparency, as well as the …

Shop talk

June 13, 2016

Tools of the trade Technician-friendly Chief aluminum-specific tools GM has approved a group of aluminum-specific tools and equipment by Chief to repair collision damage on the new Cadillac CT6. This includes: • Mobile Dust Extractor – 80L tank (#105-CHD3001) • …

Changing the future of mobility

June 13, 2016

GM is collaborating with ride-hailing company Lyft and its mastermind Logan Green to build a fleet of autonomous vehicles. What impact will this partnership have on the auto industry? Name: Logan Green Occupation: Co-founder & CEO of Lyft Salary/net worth: …

Most Ontarians say no to car tax

June 8, 2016

Nearly three-quarters of Ontarians think the provincial government should slam the brakes on a municipal car tax, found a recent Nanos poll. The poll was commissioned by the Trillium Automobile Dealers Association (TADA), which has been advocating for the past …