Michelle Miller, CPA, CA, Partner, National Leader — Dealerships at MNP, talks about the critical steps dealers may need to consider to navigate the novel coronavirus pandemic, and explores some of the government programs available to dealers both federally, and …
In pursuit of profitability By Todd Phillips At the 2020 NADA Show, the Canadian auto dealer team interviewed dozens of suppliers, dealers and industry leaders to find out what’s new, what’s hot — and what’s keeping dealers awake at night. …
Looking back at the previous year, our industry experienced disruption and evolution due to a number of changes — a most noteworthy one being the improvement of the automotive retail experience. The year 2019 was one of significant changes within …
Canadian auto dealer toured the massive show in Las Vegas, with an eye on what might interest Canadian car dealers. If you’ve never been to the SEMA Show, make plans to attend. It stands for Specialty Equipment Market Association, and …
U.S. used vehicle values were flat in July at 115.0 month-over-month, but still higher than those from February to May, according to the Black Book Index. July also posted a higher value than the same period a year earlier, when …
Last year, the auto industry was reeling when it suddenly lost one of its greats: the legendary Sergio Marchionne, CEO of Fiat Chrysler. This year, the Trillium Automobile Dealers Association set out to honour his legacy by helping spark greatness …
General Motors has scrapped its traditional monthly reporting of vehicle sales figures in Canada in favour of quarterly reporting — a move that is expected to impact consumers and data-sharing companies more than auto retailers, according to Dennis DesRosiers, President …
Much attention has been given to the customer experience at Pfaff Subaru’s new 22,000–square foot dealership in Ontario’s Guelph Auto Mall, which is now open to the public. The dealership is embracing the group’s next-generation customer experience, which means it …
End-to-end business flow Maury Marks, Pres. & CEO — Providing dealers with tools that offer an end-to-end flow can help them save time and smooth out their entire business process, according to Maury Marks, President & CEO, Quorum Information Technologies. …
Upgrading the service department Pierre-Olivier Benoit, Director Sales & Marketing — Digital retailing and dealership system providers were not the only ones generating interest among the crowd at NADA this year: businesses like Metalia, that focus on modular cabinets, workstations …
New training facility, enhanced CRM Lynn McNeil, Sr. Vice-President & Shelly Scott, VP Business Communications — PBS Systems’ team members were enthusiastic participants at the NADA Show this year, as they discussed their new training facility and an enhanced CRM …
Canadians are anxious; they’re worried a recession might be around the corner and a signed NAFTA 2.0 trade agreement has done little to dissolved that fear, according to Nik Nanos, Chairman of Nanos Research. Nanos is a featured speaker at …
