Diamond Kote is looking sharp. The provider of automotive insurance and protection products has undergone an extensive brand makeover, reflected in its updated website. Gone is the old logo with its white and black colour scheme. In its place …
Wolfgang Hoffmann has left Audi Canada to take the reins as the new President of Jaguar Land Rover Canada. Hoffmann is responsible for overseeing the brand’s Canadian operations, based in Mississauga, Ont. He reports to Joe Eberhardt, President and CEO …
Porsche dealers beat other brands when it comes to responding to online customer inquiries, found a U.S. study. The brand topped the 2016 Pied Piper PSI Internet Lead Effectiveness Benchmarking study, which measures how auto dealers responded to customer inquiries …
With small SUVs one of the hottest car segments, and so many choices, Kelley Blue Book in the U.S. is helping consumers make a decision. The editors at KBB compiled their 10 best small SUVS for 2016, all under $25,000. …
March 1st kicked off the 2016 Auto Dealers Against Distracted Driving Campaign, which currently has more than 670 dealerships across Canada registered to participate. Marc-Andre Lefebvre, vice-president of sales for the Quebec region at LGM Financial Services Inc., which organizes …
Autovance, the makers of web-based desking tool Autovance Desk, has come out with a redesigned website that it said will help dealers succeed. The new website incorporates modern design elements to better communicate key messages to dealers, said Autovance, a …
HOW WILL THE RECENT PARTNERSHIPS IN THE AUTO INDUSTRY AFFECT DEALERS? Snow, icy roads, cancelled flights and multiple accidents — just the usual fare for the North American International Auto Show and other auto industry events held in Detroit this …
TURN ANGRY CUSTOMERS INTO ADVOCATES WITH SOME SIMPLE TIPS Customer complaints are an unavoidable part of any retail industry. The automotive industry is one of the largest customer service industries in existence. Even if your dealership has the best location, …
NOT ALL OF OUR ECONOMIC CHALLENGES MAKE THE FRONT PAGE Though 2015 ended on a high note for the auto industry, the new year started with economic headwinds outnumbering good news stories by a wide margin. The collapse in the …
LOOKING AT THE TIPPING POINTS THAT HAVE CHANGED THE AUTO INDUSTRY — AND THOSE STILL TO COME Canadian author Malcolm Gladwell published his first major book, The Tipping Point, in 2000. His book captured the attention of millions and his …
AUTONOMOUS CARS ARE COMING, BUT WE DON’T KNOW WHEN Chances are, your dealership personnel are already taking questions from customers about autonomous vehicles. Those who have paid any attention to recent mass media reports are probably convinced such vehicles will …
YOUR ONLINE REPUTATION MATTERS. HERE’S HOW TO DEVELOP, BUILD AND PROTECT YOUR BRAND ONLINE. Warren Buffett once said, “It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you’ll do things …
