TAKING A LOOK AT THE DIGITAL TOOLS THAT BELONG — AND DON’T BELONG — INSIDE YOUR STORE You have likely read a lot about millennials in this issue of Canadian auto dealer. There is a significant demographic shift occurring that …
VEHICLE SALES HAVE BEEN STRONG BUT THEY MIGHT NOT BE FOREVER Canadian auto sales have been on a growth ride for the last number of years, with the industry achieving record sales volumes in each of the last three years. …
WHAT WILL BE ON YOUR NEXT F&I MENU? It seems everyone has an appetite for F&I products these days. In the U.S., Cox Automotive announced that through its acquisition of F&I provider SilverRock Holdings, dealers will be able to offer …
BLAIR QUALEY SHARES HIS TIPS ON HOW TO GET MILLENNIALS OFF THEIR MOBILE DEVICES AND INTO SHOWROOMS For a long time, the car sales experience has focused on baby boomers. With unprecedented disposable income, this demographic has traditionally led to …
TOOLS OF THE TRADE LIGHT AND DURABLE Panasonic Toughpad FZ-F1, FZ-N1 Panasonic has come out with two new handheld tablets that it says are the world’s lightest fully rugged handheld models on the market. Unveiled during the Mobile World Congress …
WITH SO MANY vehicles reporting open safety recalls, it can be tough for dealers to know the status of all of the vehicles sitting on their lots. But a new app from Rapid Recon, which provides time-to-market reconditioning software, can …
WELL-TRAINED TECHNICIANS ARE THE BACKBONE OF A SUCCESSFUL FIXED OPS DEPARTMENT Not a day goes by that Philip Poon doesn’t prioritize training for his fixed operations staff. From conducting five-minute one-on-ones, to weekly 15-minute team meetings, to grabbing a celebratory …
INTRODUCING A NEW WORKSTATION SERIES THAT TAKES FUNCTIONALITY TO NEW HEIGHTS Since its inception, Metalia has been involved with the production and design of storage solutions for service bays and mechanical maintenance areas. But the Chambly, Que.-based company has launched …
LEARN HOW TO GET THE MOST FROM YOUR DMS In the span of a few decades, Dealer Management System (DMS) software has transformed the dealership from a business of several different entities to an integrated and efficient operation. For most …
THE 2016 MONTREAL INTERNATIONAL AUTO SHOW WAS PACKED WITH EXCITING CANADIAN REVEALS AND SURPRISES Canadians were able to get up close and personal with several new vehicles for the first time at the 2016 Montreal International Auto Show (MIAS) held …
MEET THE CLARKS, THE PROUD DEALERSHIP FAMILY THAT JUST CELEBRATED 100 YEARS RUNNING CANADA’S OLDEST CHEVROLET DEALERSHIP, J. CLARK AND SON LTD. IN FREDERICTON, N.B. HOW DID THEY DO IT? You can forgive the Clark family for being proud as …
LEARN HOW U.S. RETAILER NORDSTROM TAKES CUSTOMER SERVICE TO THE NEXT LEVEL “Let me get my manager!” This all-too-common line is such a frustration for customers that it’s become a staple of television sitcoms. It’s also something you’ll never hear …
