Mobile transparency
Ready or not, your customers expect to be treated differently We can all get caught up in the hype of a new trend or technology. Auto dealers are not immune to this reality. The fear that someone else has adopted …
Author: Todd Phillips
Inside Automotive
Michael McCarthy, General Manager, Canada, Dealertrack Technologies Canadian auto dealer met with Michael McCarthy, General Manager, Canada for Dealertrack Technologies, for a candid conversation about emerging trends in automotive retail and what the future might hold for dealerships. We present …
Bring back the magic
Auto dealers have a powerful source of untapped power at their disposal that can fire imaginations, excite desires and trigger emotional reactions. Putting it simply, cars and trucks are cool. People are passionate about them, and many have a particular …
Mike Jackson to headline CADA Summit
The leader of North America’s largest automotive retail group, Mike Jackson, Chairman and CEO of AutoNation, will be a keynote speaker at the 3rd annual CADA Summit held Feb. 11, 2015 in Toronto at the Hyatt Regency. Jackson is widely …
Lots of work ahead, says new CADA Chairman
Steve Chipman, CADA Laureate and one of Canada’s most respected and influential dealers, is the newly-elected Chairman of the Canadian Automobile Dealers Association (CADA). Canadian auto dealer sat down with Chipman for an exclusive interview at the Western Canadian Dealer …
Viva Las Vegas
A trio of automobile dealer associations from Western Canada joined forces to create one big super event for their collective members this year — and the first-ever Western Canadian Dealer Summit held Nov. 6-8 in Las Vegas, Nev. appears to …
Go with the flow
RELAXED CUSTOMERS ARE HAPPY CUSTOMERS. ASK APPLE. Not surprisingly, given my job, I spend a lot of time inside car dealerships. When I’m not talking with the dealership teams, I spend a lot of my time watching customers. The service …
Lights, camera, action
UNIVERSUS MEDIA REDEFINED IMMEDIACY AT ONTARIO DEALER DAY EVENT If you were at Ontario Dealer Day in April, you probably saw the Universus Media video team at work. They were the ones dressed in black shirts with Universus logos on …
Back to the future
New fictional series is aimed to provoke thought — and provoke dealers We’ve now published a handful of fictional columns about a dealer principal named Bill Tanner, who is making his living operating an “automotive retail business” in 2030. He …
Full house for CADEX 2014
In the years ahead, prospects look good for Nova Scotia’s auto dealers, but they will have to adapt to better serve the next generation of buyers, dealers were told at the CADEX East management conference on Friday April 4 in …
NADA Conference kicks off in New Orleans
It was unseasonably chilly and damp in New Orleans, as the 2014 NADA Convention and Expo got underway but the show floor was bustling, almost the second the doors opened. The convention is the largest annual event of its kind …
OEM leaders meet to plan CADA Summit
CADA Summit attendees can expect a lively debate when the three OEM leaders take the stage for the manufacturing panel at the second annual CADA Summit held next month in Toronto. The three OEM leader panelists met Tuesday at the …
