Author: Todd Phillips

Viva Las Vegas

November 9, 2014

A trio of automobile dealer associations from Western Canada joined forces to create one big super event for their collective members this year — and the first-ever Western Canadian Dealer Summit held Nov. 6-8 in Las Vegas, Nev. appears to …

Go with the flow

October 27, 2014

RELAXED CUSTOMERS ARE HAPPY CUSTOMERS. ASK APPLE. Not surprisingly, given my job, I spend a lot of time inside car dealerships. When I’m not talking with the dealership teams, I spend a lot of my time watching customers. The service …

Lights, camera, action

UNIVERSUS MEDIA REDEFINED IMMEDIACY AT ONTARIO DEALER DAY EVENT If you were at Ontario Dealer Day in April, you probably saw the Universus Media video team at work. They were the ones dressed in black shirts with Universus logos on …

Back to the future

New fictional series is aimed to provoke thought — and provoke dealers We’ve now published a handful of fictional columns about a dealer principal named Bill Tanner, who is making his living operating an “automotive retail business” in 2030. He …

Full house for CADEX 2014

April 5, 2014

In the years ahead, prospects look good for Nova Scotia’s auto dealers, but they will have to adapt to better serve the next generation of buyers, dealers were told at the CADEX East management conference on Friday April 4 in …