Improving the customer journey Jeff Clark, VP Media Solutions — Providers of digital retail tools understand the importance and perhaps urgency to improve the customer journey — and by extension their overall experience. Cox Automotive Canada’s team spent a significant …
End-to-end business flow Maury Marks, Pres. & CEO — Providing dealers with tools that offer an end-to-end flow can help them save time and smooth out their entire business process, according to Maury Marks, President & CEO, Quorum Information Technologies. …
Moving towards an end-to-end solution Dennis Welsh, Director, Marketing — More and more business providers in the automotive retail landscape appear to be moving towards an end-to-end solution — one platform, one provider — and Dealer-FX is no exception. The …
Understanding the changes in the industry Farid Ahmad, President and Founder — Dealer Solutions is one of many companies looking to better understand the changes occurring in the automotive industry, and how they can navigate their business in these seemingly …
Dominating digital advertising Charlie Bass, VP Sales — Charlie Bass, VP of Sales at PureCars, showed up at this year’s NADA Show 2019 to spread the word about the company’s digital solutions, which are meant to help dealers dominate the …
Expanding the business Brad Rome, President — Canadian Black Book is moving past the days of the little black book and towards expanding its business and growing its partnerships. “We do produce the book, but it’s getting smaller and smaller …
Disclosure and transparency Rob Mackenzie, VP Sales — Final Coat’s VP of Sales Rob Mackenzie attended this year’s NADA event in search of “the next little tech piece that we need to roll out to a customer.” The company is …
Upgrading the service department Pierre-Olivier Benoit, Director Sales & Marketing — Digital retailing and dealership system providers were not the only ones generating interest among the crowd at NADA this year: businesses like Metalia, that focus on modular cabinets, workstations …
Profitability challenges ahead Trevor Robinson, Director of Retail Solutions, Training & Development — The year ahead may see dealers struggling with profitability, according to NCM Associates. The company aims to help train dealers become more profitable when times are good, …
Helping dealers save money Robert Issenman, President & CEO — Quebec-based Leader Auto Resources (LAR) attended the NADA Show 2019 with eight team members looking not only to sell — but to save dealers money, according to the group’s President …
Bringing process, customer and system together Gary Turac, Senior Director Strategic Partnerships — RouteOne Canada attended the NADA event this year to make an announcement: the company is in the process of bringing on financing sources that are in a …
Helping dealers find opportunities Morry Patoka, EVP & COO — Vicimus, an automotive software provider, is helping dealers find opportunities with customers and prospects. Their products have attracted quite a bit of attention — enough so that dealers from both …
