Expanding the business Brad Rome, President — Canadian Black Book is moving past the days of the little black book and towards expanding its business and growing its partnerships. “We do produce the book, but it’s getting smaller and smaller …
Disclosure and transparency Rob Mackenzie, VP Sales — Final Coat’s VP of Sales Rob Mackenzie attended this year’s NADA event in search of “the next little tech piece that we need to roll out to a customer.” The company is …
Upgrading the service department Pierre-Olivier Benoit, Director Sales & Marketing — Digital retailing and dealership system providers were not the only ones generating interest among the crowd at NADA this year: businesses like Metalia, that focus on modular cabinets, workstations …
Profitability challenges ahead Trevor Robinson, Director of Retail Solutions, Training & Development — The year ahead may see dealers struggling with profitability, according to NCM Associates. The company aims to help train dealers become more profitable when times are good, …
Helping dealers save money Robert Issenman, President & CEO — Quebec-based Leader Auto Resources (LAR) attended the NADA Show 2019 with eight team members looking not only to sell — but to save dealers money, according to the group’s President …
Bringing process, customer and system together Gary Turac, Senior Director Strategic Partnerships — RouteOne Canada attended the NADA event this year to make an announcement: the company is in the process of bringing on financing sources that are in a …
Helping dealers find opportunities Morry Patoka, EVP & COO — Vicimus, an automotive software provider, is helping dealers find opportunities with customers and prospects. Their products have attracted quite a bit of attention — enough so that dealers from both …
The Amazon experience Andrew Tai, CEO — It’s no secret that consumers are seeking out the Amazon experience in retail — and it should come as no surprise that they now expect it from car dealers, according to Andrew Tai, …
New training facility, enhanced CRM Lynn McNeil, Sr. Vice-President & Shelly Scott, VP Business Communications — PBS Systems’ team members were enthusiastic participants at the NADA Show this year, as they discussed their new training facility and an enhanced CRM …
Improving life for dealers, consumers David Bates, VP Customer Support & Chuck Hoyt, VP of Sales — A major theme at NADA this year was customer experience, as many businesses attending the show discussed improvements in their products that focused …
Chat’s growing importance in retailing Ryan Osten, General Counsel — Digital retailing was a key topic at this year’s NADA event, and online communication channels such as chat are also making their way to the surface as an important tool …
Online virtual assistants, the new trend Alexi Venneri, Co-Founder CEO — Online virtual assistants, the new trend Online virtual assistants are the next big thing that will help dealers connect with consumers and deliver a great service experience, according to …
