Upgrading the service department Pierre-Olivier Benoit, Director Sales & Marketing — Digital retailing and dealership system providers were not the only ones generating interest among the crowd at NADA this year: businesses like Metalia, that focus on modular cabinets, workstations …
Profitability challenges ahead Trevor Robinson, Director of Retail Solutions, Training & Development — The year ahead may see dealers struggling with profitability, according to NCM Associates. The company aims to help train dealers become more profitable when times are good, …
Helping dealers save money Robert Issenman, President & CEO — Quebec-based Leader Auto Resources (LAR) attended the NADA Show 2019 with eight team members looking not only to sell — but to save dealers money, according to the group’s President …
Bringing process, customer and system together Gary Turac, Senior Director Strategic Partnerships — RouteOne Canada attended the NADA event this year to make an announcement: the company is in the process of bringing on financing sources that are in a …
Helping dealers find opportunities Morry Patoka, EVP & COO — Vicimus, an automotive software provider, is helping dealers find opportunities with customers and prospects. Their products have attracted quite a bit of attention — enough so that dealers from both …
The Amazon experience Andrew Tai, CEO — It’s no secret that consumers are seeking out the Amazon experience in retail — and it should come as no surprise that they now expect it from car dealers, according to Andrew Tai, …
New training facility, enhanced CRM Lynn McNeil, Sr. Vice-President & Shelly Scott, VP Business Communications — PBS Systems’ team members were enthusiastic participants at the NADA Show this year, as they discussed their new training facility and an enhanced CRM …
Improving life for dealers, consumers David Bates, VP Customer Support & Chuck Hoyt, VP of Sales — A major theme at NADA this year was customer experience, as many businesses attending the show discussed improvements in their products that focused …
Chat’s growing importance in retailing Ryan Osten, General Counsel — Digital retailing was a key topic at this year’s NADA event, and online communication channels such as chat are also making their way to the surface as an important tool …
Online virtual assistants, the new trend Alexi Venneri, Co-Founder CEO — Online virtual assistants, the new trend Online virtual assistants are the next big thing that will help dealers connect with consumers and deliver a great service experience, according to …
Digital retailing gaining foothold Andy Moss, CEO — Digital retailing and the omni-channel experience were hot topics at this year’s NADA event, according to Andy Moss, CEO of Roadster. He attended many of the keynotes and presentations at the show …
Integration, a key theme this year Rick Johnston, VP — The theme of the year has been integration for desking tool service Autovance, which specializes in helping dealers to increase gross profit, lease penetration and Customer Satisfaction Index (CSI) scores. …
