The Amazon experience Andrew Tai, CEO — It’s no secret that consumers are seeking out the Amazon experience in retail — and it should come as no surprise that they now expect it from car dealers, according to Andrew Tai, …
New training facility, enhanced CRM Lynn McNeil, Sr. Vice-President & Shelly Scott, VP Business Communications — PBS Systems’ team members were enthusiastic participants at the NADA Show this year, as they discussed their new training facility and an enhanced CRM …
Improving life for dealers, consumers David Bates, VP Customer Support & Chuck Hoyt, VP of Sales — A major theme at NADA this year was customer experience, as many businesses attending the show discussed improvements in their products that focused …
Chat’s growing importance in retailing Ryan Osten, General Counsel — Digital retailing was a key topic at this year’s NADA event, and online communication channels such as chat are also making their way to the surface as an important tool …
Online virtual assistants, the new trend Alexi Venneri, Co-Founder CEO — Online virtual assistants, the new trend Online virtual assistants are the next big thing that will help dealers connect with consumers and deliver a great service experience, according to …
Digital retailing gaining foothold Andy Moss, CEO — Digital retailing and the omni-channel experience were hot topics at this year’s NADA event, according to Andy Moss, CEO of Roadster. He attended many of the keynotes and presentations at the show …
Integration, a key theme this year Rick Johnston, VP — The theme of the year has been integration for desking tool service Autovance, which specializes in helping dealers to increase gross profit, lease penetration and Customer Satisfaction Index (CSI) scores. …
Making tire storage more efficient Domenic Ismaele, CEO/Managing Partner — The need to offer tire storage has grown within the auto industry as the use of winter tires by consumers continues to increase, according to Domenic Ismaele, CEO and Managing …
Building a presence Louis-Yves Cloutier, President — A number of companies, including 360 Agency, purchased a booth at NADA 2019 to grow their presence within the U.S. Their intention, like many others Canadian businesses, is to eventually enter the American …
Employees want work-life balance Adam Robinson — Dealership staff that work more than 45 hours a week are much more likely to turn over than those who work fewer hours, according to Adam Robinson, CEO of Hireology. “The magic number …
Used vehicle values have stabilized in the U.S., according to Black Book’s recent data that draws on information between January 18-25. “Weekly depreciation dropped to the lowest level in nine weeks,” said Anil Goyal, Executive Vice President of Operations. “The …
Unifor is upping the ante in its effort to save the General Motors Oshawa assembly plant by launching a boycott of Mexican-made GM vehicles. The union is asking Canadians to “take a stand in defence of our jobs” in defiance …
