Canadian auto dealer takes a look at vehicle electrification, how it is changing the industry and its potential impact on the future of automotive retailing Progress. It’s a fact of life. Things advance, evolve and (in theory at least) improve. …
Automotive purchasing groups are helping dealers buy and also build for the future We all hear about methods to make the shopping experience simpler and more convenient. One of them is the single source where you can buy just about …
Involvement in the local community has proven to be rewarding in many ways for Gus Brown Buick GMC Gus Brown has been a General Motors dealer in Whitby for 41 years. During that time he’s seen many changes. Yet despite …
Dealers need to take a hard look in the mirror when it comes to fixed ops A typical customer today will go one place to buy tires, to another for an oil change and maybe another for a mechanical repair. …
First generation models haven’t been as popular as we might have expected According to a recent study conducted by Prime Research International, a global automotive research firm, worldwide interest in electric vehicles (EVs) is already on the wane. “Reporting on …
Meet Toronto Argonaut Quarterback Ricky Ray Celebrity: Ricky Ray Profession: Quarterback, Toronto Argonauts Football Club Vehicle: 2012 Nissan Altima Hybrid Ricky Ray is a two-time Grey Cup Champion. The quarterback gained fame while playing with the CFL’s Edmonton Eskimos. During …
Dealership consolidation resembles the Pac-Man video game that was so popular when it was first introduced 32 years ago The visuals created by the memories of this early stage video game are an accurate depiction to visualize what is happening …
Demographic trends reveal our destiny and the future isn’t as rosy as we might expect Too often lost in the daily national conversation on economic matters is an irresistible force that will define the decades before us: demographics. The lightning …
What do you do when an angry customer wants to speak to your boss? You can’t manage a successful dealership without having customers, and unfortunately, where there are customers, there are also difficult customers. We’ve all had to deal with …
More pressure is needed to curb the texting and driving epidemic Things have changed dramatically since I was a child with respect to what is considered socially taboo “in-vehicle” behaviour. I remember driving to visit my cousins in Meaford, Ont. …
Three ways to maintain credibility and retain your fixed ops customers When we’re making decisions to purchase, no matter how great or small, it’s in our nature to discover and investigate every fact we can. We crave trust and we …
Are you making these marketing mistakes on Facebook? When I meet with dealers and marketers in charge of developing a dealership’s marketing strategy, I ask, “What is your Facebook strategy?” Every single time I am told how they post “status …
