The Canadian auto dealer / Harris Decima Research series has a look at vehicle purchasing trends for 2013, which could present both significant challenges and opportunities What will 2013 bring? Apart from the obvious fact that a lot will …
A SMALL BUT ESSENTIAL SERVICE FOR VEHICLE ARBITRARY DISPUTES Recently J.D. Power and Canadian Black Book put on a day-long conference at the Toronto Congress Centre entitled “TalkAuto Canada”. I was pleased to be involved as one of the speakers …
HOW RECOGNITION FROM OEMS HELPS DRIVE DEALER PERFORMANCE AND REPUTATION When we work hard, receiving acknowledgement for the tasks we’ve done is often very satisfying. Not only that but getting that recognition from others can also serve to promote our …
SERVING THE COMMUNITY TAKES ON A DIFFERENT MEANING AT BUDDS’ BMW Sometimes there is a pivotal moment, an event that forever changes your life. For Patrick Fletch, director of service at Budds’ BMW in Oakville, Ont. that moment came when …
In an interview with Canadian auto dealer, TD Auto Finance’s new president and chief executive officer, Paul Clark talked about his background in the industry and TD’s new strategy in the auto financing sector, specifically as it relates to dealers. …
CANADIAN AUTO DEALER TALKS WITH WOMEN WHO HAVE TRULY MADE THEIR MARK ON THE AUTOMOTIVE RETAILING LANDSCAPE In the car business it’s often very easy for us to say he did this or he did that. The perception is, that …
A DIFFERENT APPROACH TO CUSTOMER SERVICE Arriving at Lexus On The Park, you get the distinct impression this isn’t your typical luxury car dealership. Giant wings project out from atop the hill, floor to ceiling glass structures in which the …
J.D. POWER AND ASSOCIATES AND CANADIAN BLACK BOOK HOSTED ONE OF THE KEY INDUSTRY EVENTS OF THE YEAR We live in some very interesting times. Many within the auto industry believe we’re experiencing a shift that could represent the biggest …
Rick Gauthier says he’s excited about his association’s new dealer-focused event — the CADA Summit — that takes place Feb. 13 during the week of the Canadian International AutoShow in Toronto. “I can’t recall being more excited in recent years,” …
2012 DRIVINGSALES EXECUTIVE SUMMIT TACKLES SOCIAL MEDIA AND DIGITAL MARKETING From informative keynote sessions, to useful breakouts, DSES 2012 defined the concept of a true value driven dealer event. In the last issue, we talked briefly about the 2012 DrivingSales …
Stephane Guilbault, president of the Montreal Automobile Dealers Association (CCAM), recently announced the retirement of Senior Advisor Diane Belair. During a conference scheduled for the Montreal International Auto Show in January, the CCAM will celebrate Belair’s 25 year career with …
Recently, the Canadian Automobile Dealers Association (CADA) announced that it has signed a one-year agreement with 24hrs, a free daily newspaper published by Quebecor Media Inc. The agreement will see CADA, which represents more than 3,000 new car and truck …
