Back in black
A RETURN TO FISCAL SURPLUS WILL COME JUST IN TIME FOR THE NEXT FEDERAL ELECTION Governments at all levels in Canada have been running deficits for so long now that taxpayers may be forgiven for thinking there was ever a …
News
First impressions count
WHY THE IMAGE YOU PROJECT CAN HAVE A PROFOUND EFFECT ON CUSTOMER LOYALTY, SALES AND YOUR BOTTOM LINE In this column, we hope to raise awareness to the importance of creating a positive first impression, and how that can impact …
Transparency always triumphs
BEING CLEAR AND CONCISE WHEN DEALING WITH CUSTOMERS BEATS PRICE EVERY TIME WHEN IT COMES TO GENERATING REPEAT BUSINESS February 11, 2009 seems like yesterday. I was part of a NADA panel discussion when Internet process for the automotive industry …
Taking control (Part 2)
IN OUR SECOND AND FINAL INSTALLMENT OF THIS SPECIAL SERIES, STEVE SOUTHIN TALKS MORE ABOUT SUCCESSFUL STRATEGIES FOR UPGRADE SALES AND THE BENEFITS THEY CAN OFFER (Read Part One of this special series.) The best practice behind a successful upgrade …
Planning for the unexpected
HOW TO ENSURE YOUR DEALERSHIP SURVIVES AND THRIVES IN THE EVENT OF DISASTER During the small hours on Wednesday July 11, 2012 a fire broke out at Gus Brown Buick GMC in Whitby, Ont. Because the dealership was closed at …
Clearer picture
WITH CONSUMERS SHOWING UP BETTER INFORMED THAN EVER IN DEALERSHIP SHOWROOMS, TRANSPARENCY AT ALL LEVELS HAS BECOME AN IMPORTANT ASPECT OF DOING BUSINESS As Internet usage has proliferated in the last decade, today’s dealership customers are more informed than ever …
Digital minds
SOME OF THE AUTO INDUSTRY’S BEST AND BRIGHTEST SHARE THEIR THOUGHTS ON DIGITAL AUTOMOTIVE RETAILING We all know that digital is the future in our business. Dealers need to be online, actively engaging users and serving their customers — from …
Are tablets the answer?
RICHARD COOPER POSES THE QUESTION OF WHETHER TABLETS WILL SERVE TO ENHANCE THE OVERALL CUSTOMER EXPERIENCE WHEN IT COMES TO DEALERSHIP SHOWROOMS Last year, I wrote about the “digital face” of dealerships and the divide between the digital world consumers …
Finding the RightFit
A rapidly changing job market, not to mention laws and processes can make it very difficult for dealers to find and hire the right people. Given how busy many dealers are with running their operations, finding a qualified third-party that …
2013 TalkAUTO Canada
A HEALTHY DEALER DISCUSSION, ELECTRIC MOBILITY AND THE GENERATIONAL DIVIDE WERE JUST SOME OF THE HIGHLIGHTS OF THE SECOND ANNUAL TALKAUTO CANADA CONFERENCE Any opportunity where people get a chance to meet, network and share ideas can only serve to …
One-on-one with Nissan’s Christian Meunier
Canadian auto dealer traveled to Nissan Canada headquarters in Mississauga, Ont. where our columnist and automotive journalist Petrina Gentile conducted an exclusive interview with Christian Meunier, President, Nissan Canada Inc. Here’s part of the conversation. You can watch the full …
Richmond Hill Toyota constructing brand new dealership
Since opening in 1994, Richmond Hill Toyota has over than 35,000 units, including more than 10,000 certified used vehicles, from its current location at 9144 Yonge Street. With the dealership about to embark on its third decade serving the local …
