Last week, we took a look at some of the findings from J.D. Power’s 2014 Canadian Dealer Financing Satisfaction Study, which revealed that despite a slight decline from last year, overall satisfaction for lender performance remains high with dealers. In …
Campbell River, B.C. Hyundai dealer Scott Kilby, informed us about the exciting new dealership which is now under construction. Kilby says that with the existing location having grown to capacity and the lease not being renewed, the time was right …
Scotiabank recently announced the appointment of Kevin J. Teslyk, as Senior Vice-President, Automotive Finance. Teslyk succeeds Ron Porter who recently retired from Scotiabank. In his new role, Teslyk will be responsible for leading the overall strategic direction of the Bank’s …
Part 2: A successful dealer’s perspective Last week, we delved into the first instalment of a two-part series about managing your dealership’s online reputation. With more consumers doing more research online before buying their next car, the way in which …
Although levels have declined slightly from the record highs seen in 2013, dealer satisfaction with finance providers remains high, according to the J.D. Power 2014 Canadian Dealer Financing Satisfaction Study released last week. The study, now in its 16th year, …
Atlanta-based A1 Software Group has launched its iOS simplified auto dealer CRM productivity app, “Selly CRM.” The app is an all-in-one personal customer relationship management (CRM) tool, designed to allow dealerships to to easily manage their clients, vehicle inventory and …
CarProof, recognized as Canada’s most trusted vehicle history report provider today announced the launch of CarProof RECON, a groundbreaking new reconditioning tool, free to CarProof Dealer Members. CarProof RECON was designed as an easy-to-use mobile, tablet and desktop tool for …
Recognizing the importance the automotive industry plays in our economy, the Trillium Automobile Dealers Association (TADA), which represents more than 1,000 new car and truck dealers across Ontario has been taking an active role in promoting education and career programs …
CANADA’S TOUGH ANTI-SPAM LEGISLATION IS HERE, ITS REAL AND YOU NEED TO LEARN HOW TO WORK WITH IT There’s a big change happening in Canada. If you’re a business, such as an automotive retailer there’s no question it will affect …
HOW NEXT GENERATION DMS SYSTEMS CAN HELP YOU MEET THE DEMANDS OF TOMORROW’S CUSTOMERS Without it, the modern dealership just wouldn’t function. Whether it’s managing accounts, performing payroll functions, tracking customer deals, coordinating appointments, managing leads and prospects, sending follow …
THE CHALLENGES (AND ALSO BENEFITS) CAR SHARING COULD BRING TO AUTOMOTIVE RETAILING No one will argue that car sharing is essentially an urban trend. It’s also true that it’s witnessing significant growth both in Western Europe and North America. While …
PARTS TO LABOUR RATIOS Many of us remember when the value of the parts on a work order often exceeded the labour dollars. That was in the days not so long ago when you installed rebuilt engines, transmissions and other …
