Hyundai Auto Canada is stepping up its customer experience by providing a new service to get vehicles ready for summer driving. Called “Before the Service Experience,” Hyundai technicians will be on site to provide free vehicle inspections, regardless of make, …
Jared Hamilton, CEO and Founder of DrivingSales, doesn’t beat around the bush. “Our industry is filled with a lot of crappy insight,” said Hamilton in his keynote presentation at the inaugural Canadian Dealer Forum held on June 22-23 in Calgary, …
Nova Scotia F&I managers will soon be armed to better handle F&I transactions. A new and exclusive partnership between the Nova Scotia Automobile Dealers Association and Reynolds and Reynolds, a provider of automobile dealership software, services and forms, will enable …
The Alberta Motor Vehicle Industry Council is actively hunting down curbers selling vehicles to car buyers. A team of investigators tracked down curbers, or unlicensed, illegal automotive retailers, recently in Lethbridge and Taber, Alta. and in surrounding areas. The investigators …
Is your dealership properly handling sensitive information? Shred-it’s 2015 Security Tracker study has shown a growing divide between large organizations and small businesses when it comes to information security. Per the study, 65 per cent of executives say they have …
Canadians continue to have a love affair with their debt, as seen in the automotive industry. A recent poll conducted by CIBC found the majority (two-thirds) of Canadians are comfortable with their debt level. Nearly 31 per cent of Canadians …
MEET SIMON WHITFIELD, CANADIAN TRIATHLON CHAMPION AND TWO-TIME OLYMPIC MEDALIST Celebrity: Simon Whitfield Profession: Two-time Olympic Medalist + 12-time Canadian Triathlon Champion Vehicle: 2015 Land Rover Discovery Sport SUV Simon Whitfield captured Canadian hearts after winning gold in the men’s …
EMPLOYEE ENGAGEMENT IS CRUCIAL TO MAKE YOUR DEALERSHIP STAND OUT FROM THE CROWD Recently a dealer said to me, “This would be a great business if it weren’t for customers and employees.” I found this a little shocking that a …
IT’S TIME TO CREATE YOUR BUSINESS DEVELOPMENT DEALERSHIP — AND MAKE IT STICK When set up properly, Business Development Centres (BDCs) are a great way to grow your dealership’s sales and service business. The trouble is that many I have …
THE TECHNOLOGY TO CONNECT OUR VEHICLES AND COLLECT TONS OF DATA IS RACING AHEAD UNCHECKED. BUT HAVE WE REALLY CONSIDERED THE IMPLICATIONS? There have been numerous articles written recently about autonomous vehicles, the automated vehicle, and the connected vehicle; as …
SIMPLE AND POWERFUL NEW MOBILE TOOLS HELP DEALERSHIPS SHOWCASE THEIR INVENTORY ONLINE — QUICKLY In my June 2014 column, I wrote about the importance of ensuring that your initial response to an online request was constructed properly and that it …
VANISHED CUSTOMERS ARE YOUR HIDDEN TREASURES. WIN THEM BACK TO SUSTAIN YOUR SUCCESS Customers are the foundation of your business. Exceeding their expectations by respecting and rewarding their patronage is the best way to win back their retention and loyalty …
