CUSTOMER SATISFACTION SURVEYS CAN PROVIDE INVALUABLE FEEDBACK BUT THERE ARE RIGHT AND WRONG WAYS TO GO ABOUT THEM We’re living in a world where it often seems that people don’t really want to talk to each other any more, aside …
REITS ARE BECOMING MORE POPULAR IN THE CANADIAN AUTOMOTIVE LANDSCAPE —COULD THEY WORK FOR YOUR DEALERSHIPS? With the recent launch of Automotive Properties Real Estate Investment Trust and the purchase of four Canadian dealership properties by Capital Automotive Real Estate …
MEET CULINARY MASTER AND FOOD NETWORK CANADA TV STAR CHEF ROB ROSSI “My favorite feature is the ability to drive the car with a selected drive. My car is a purpose-driven machine, and I like to live my life with …
Mercedes-Benz Thornhill marked its grand re-opening with a lavish celebration in Thornhill, Ont. on September 28, 2015. The new Mercedes-Benz sales and service facility is bigger and better than ever before. The modern and hip dealership includes one massive showroom …
AutoCanada Inc. is continuing on its buying spree in western Canada. The large auto retail group, which currently operates 50 franchised dealerships, has agreed to purchase the Grove Dodge Chrysler Jeep Ram. The Spruce Grove, Alta.-based dealership is owned and …
Experian has come out with new data on customers that it says will help dealers sell inventory. “Nowadays finding the right automotive customer can be a challenging task. Where do they live? How old are they? How much do they …
Toyota and Scion dealers will soon have another way to bring customers into their dealerships and help retain them. Toyota Canada and the Aeroplan loyalty program have announced a new national multi-year partnership that will enable members to earn Aeroplan …
A new partnership between Sym-Tech Dealer Services and AmTrust Financial Services Inc. will provide Canadian dealers with more comprehensive F&I solutions. Combined, Sym-Tech and AMT Warranty, a subsidiary of AmTrust Financial Services, said they will be able to provide dealers …
Grand Touring Automobiles celebrated its new downtown Toronto location with a groundbreaking ceremony, and invited OEM executives, industry members and Canadian auto dealer to witness. The luxury auto retailer, which carries Aston Martin, Jaguar, Land Rover, Bentley, Bugatti, Lamborghini and …
Martin Winterkorn has resigned as Volkswagen CEO following the scandal surrounding the emissions of its diesel-powered vehicles. “Volkswagen needs a fresh start – also in terms of personnel. I am clearing the way for this fresh start with my resignation,” …
Forty years after becoming the first Honda dealership in Ottawa, Dow Honda inaugurated its brand new custom-built state-of-the-art facility on September 15 at the corner of Colonnade and Merivale roads in the Nepean sector. The four-acre location has a spacious …
Michael Soutter has been promoted to Vice-President of Sales Operations for Nissan Canada inc., effective immediately. The current director of Aftersales will report directly to Christian Meunier, President of Nissan Canada. “Michael’s leadership, competitive nature and ability to think outside …
