This is a bit of a simplistic question, in that there’s much more to the management of the customer experience these days than just customer satisfaction. But satisfaction is still the foundation of the customer experience. It’s the complexity and …
New transportation models will help determine which dealerships provide the consumer access, and in so doing will drive a dealership’s decision to buy, sell, or hold Today’s hot topics are surrounded by uncertainty. That uncertainty is running rampant in the …
How women are climbing the ranks in the automotive industry It’s the only conference of its kind in Canada — a great place for women to network, connect, and meet inspirational female leaders who are breaking barriers in the auto …
It’s the only conference of its kind in Canada — a great place for women to network, connect, and meet inspirational female leaders who are breaking barriers in the auto industry and beyond. Nearly three hundred people gathered for the …
Second largest crowd in show history for Digital Signage Expo 2019. Canadian auto dealer was on hand to find out what new developments will impact dealerships. Billed as the world’s largest trade show and conference for digital displays, interactive technology …
How one company helps dealers leverage data to make more informed decisions about their digital ad spending Car dealers spend a significant amount of money on digital advertising. But not everyone is keeping tabs on their advertising attribution, nor are …
Next-generation DMS providers are upgrading and modernizing their systems, while also ensuring they contain the basic easy-to-use, seamless and efficient ingredients needed to improve the user experience Improving the user experience for both automotive retailers and their customers remains a …
If you plan to stay in the auto retail game, or exit profitably, you will need to get expert advice on many fronts An aging dealer population, combined with the uncertainty of the future, may be pushing small, independent automotive …
Canadian auto dealer went behind the scenes to witness the next generation of leaders from the Automotive Business School of Canada preparing to bring North America’s largest outdoor, student-run auto show to life. For more than 30 years, thousands of …
The second Automotive Conference and Expo — now known simply as ACE — brings Canada’s dealers, suppliers and industry experts together to learn, to do business, and to have a little fun too ACE, the two-day conference and trade show …
Following the news of the government’s zero-emission vehicle program, Mitsubishi Motors has announced a $2,500 dealer incentive program across Canada on model year 2018 Outlander PHEVs until the federal incentive comes into effect on May 1, 2019. The carmaker said …
U.S. used vehicle prices have increased for the first time in six months, according to analysts at J.D. Power Valuation Services. During this period the market experienced consistent declines, but has since improved in March, around the same time the …
