As baby boomers exit the workforce, the automotive industry will be left struggling with a capacity issue that requires our immediate attention Anumber of industries in this country face the significant challenge of recruiting young men and women to address …
It’s time for dealers to become the “Optimistic Opportunists” of New Mobility I’m going to be frank with you: very, very few dealers truly understand the profound effects in the way that transportation will change over the next 20 to …
Canadian auto dealer is excited to introduce another new columnist to help dealers better understand and profit from the coming age of the electrification of the vehicle In 2000, when I bought my first vehicle, it was easy for me …
Looking at artificial intelligence through the eyes of the consumer. Artificial intelligence is supercharging CRM. Years ago, CRM systems were the domain of larger, sophisticated companies with large customer bases and big budgets. Thanks to the rapid development of technology …
In 2019, we ranked lower in terms of readiness than we did last year, which means there are some areas we will need to improve on How ready are we, as a nation, for autonomous vehicles? According to a recent …
Dealers focused on the day-to-day find it hard to fully grasp the big industry changes that are coming In this period of uncertainty in automotive retail, many dealers have more questions than easy answers. I am quite fortunate to be …
With the new vehicle market expected to dip slightly this year and used vehicles set to increase, dealers will need to capitalize on their businesses and develop their used program to weather the storm. The Canadian economy is recovering from …
Are mergers the next step to ensuring the survival of OEMs? Towards the end of May, the trade press announced that FCA would enter merger talks with Renault — a merger that, if pursued, would create the third largest automaker …
Selling used vehicles is increasingly moving towards digital, which is poised to dominate in the future. Dealers looking to stay in the game will need to get their digital strategy in order and consider some new approaches. The used vehicle …
OEMs are implementing more technology elements into their products advisor training to help boost engagement Vehicle manufacturers are increasingly using technology to improve product training for dealers, adding things like virtual reality and gamification to their repertoire of tools. One …
Dealerships are turning to technology and new processes to help improve customer experience and boost loyalty Survival in today’s automotive market may hinge on a car dealership’s ability to provide an integrated customer experience strategy — a key factor in …
Handy tool helps automate complex pricing to help provide quick quotes so dealerships increase sales for tire packages and accessories In a world where car dealers can be overwhelmed by companies pitching them complex systems to improve their performance, sometimes …
