There aren’t many dealerships around today who don’t recognize the value of their customer base. But not all treat that customer base as an asset in the same way they their “hard” assets. Think of your customer base in the …
Small parties will play key role in uncertain election outcome. With the election called on Sept 11, all federal parties are getting their campaigns into full swing. Prime Minister Justin Trudeau dropped the writ for a 40-day campaign and launched …
Charging time is the final hurdle for electric vehicles. To many who predict future technology trends, it is already accepted as inevitable that electric vehicles (EVs) will obsolete those with internal combustion engines. The big question remaining is, “when?” There …
Dealer principals are tasked with navigating uncertain waters, and leaning on trusted advisors is a wise course of action. Over my career, in which I have dealt with car dealers and other entrepreneurs, I have noticed that many are lonely. …
Is there room in an evolving automotive marketplace for a traditional dealership? In the automotive marketplace, there is a great deal of focus on innovation and the latest breakthrough. In the midst of that ongoing discussion is a central question: …
Autonomous and connected vehicles will transform the industry. You really can’t go to any automotive conference or symposium of any consequence without a speaker — or many speakers — discussing the impact of automated and connected vehicles on the automotive …
The threat of a recession is looming, but dealers can prepare by considering alternative revenue opportunities. It seems like a bi-annual event: the press and financial analysts are predicting that a recession is on its way. Recently, we had another …
There are many types of digital retailing tools and products that dealers can invest in, but which approach works best for you? Dealers are well aware that they need to constantly be investing in, and fine tuning their digital shopping …
The rise of digital tools and connected systems has also led to an increase in cyber attacks on businesses in Canada and around the globe. Here’s what auto retailers need to know about these attacks, and how to protect their …
Consumer demand for a better customer experience is pushing third-party vendors to ensure their software complies with a more customer-centric business culture that includes real-time communication and new hosting methods. Customer-relationship management software, or CRM, is rapidly evolving, and is …
Home-grown digital retailing company Digital Air Strike identifies key tools to help dealers maximize their dollars and boost sales. It’s no secret that automotive retailers need to connect with consumers and cultivate leads in the online sphere; this is the …
Cadillac set its sights on elevating the customer experience with the opening of Ontario’s first Cadillac-exclusive dealership. Sam Alaimo, president of Roy Foss Cadillac Woodbridge was there for the opening alongside CEO Karen Foss. During the red carpet ceremony Alaimo …
