Opinion

A chance to hear from a true expert

July 21, 2010 at 12:46 pm Comments are Disabled

Maryann Keller will offer her deep insights into the used car market when she appears at CADEX in September Maryann Keller, one of North America’s most respected experts on the automotive industry, will be joining us at our CADEX event this September.  This is big news, as Maryann knows this […]

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This is a very slippery slope

This is a very slippery slope

July 17, 2010 at 1:48 pm Comments are Disabled

And a dangerous precedent for dealers I just heard that Ford, Best Buy Canada and Future Shop are teaming up to help consumers link their Bluetooth phones and other devices with Ford’s SYNC system. Wow! I’m a little shocked by that. And I see in the announcement tremendous risk for dealers. […]

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It’s Greek to me

It’s Greek to me

July 17, 2010 at 1:12 pm Comments are Disabled

But what’s happening in Europe has implications for us all In Europe’s recent struggles with excessive government debt and bond markets run amok, there is a lesson for everyone. If painful decisions are punted too far down the road, the consequences could be disastrous. It is too early to tell […]

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Cautious optimism

May 21, 2010 at 2:46 pm Comments are Disabled

A healthy perspective to maintain Over the course of the Canadian International Auto Show in Toronto and the NADA convention in Orlando, in February, we had the opportunity to talk with key players from every facet of the auto industry, including the heads of almost all the Canadian OEMs. Without […]

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Recall frenzy is bad for the whole industry

April 21, 2010 at 2:32 pm Comments are Disabled

But the system is working as it should It’s been over a decade since the subject of automotive recalls has received as much public, political and media attention as it has recently. Back then it was Ford on the hot seat; now it’s Toyota. But the point is, it could […]

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The danger of anecdotal experience

The danger of anecdotal experience

April 17, 2010 at 2:09 am Comments are Disabled

Resist simple explanations that fit too easily We’re taking a video crew to the Canadian Automotive Institute at Georgian College to record the launch of Dennis DesRosiers’ new book, Best of Observations. This book is a collection of Dennis’ favourite writings from his many years analyzing the automotive industry. It […]

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If you only make one resolution…

January 16, 2010 at 9:51 pm Comments are Disabled

Here’s one to take to heart. It’s a new year, a time to make resolutions (maybe break resolutions) and generally approach our endeavours with fresh perspective and hopefully, renewed energy. So where should you start? Here’s my suggestion: from this point forward, assume every customer is well informed and treat […]

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