Click below to see and hear my publisher’s note to accompany the January/February 2013 issue of Canadian auto dealer.
Click below to see and hear my publisher’s note to accompany the January/February 2013 issue of Canadian auto dealer.
As I write this, the calendar has turned over to March 1. The CADA Summit and Toronto AutoShow are in the rear-view mirror. The Montreal AutoShow and the CCAM Summit a bit further back. Every year I find this a …
For years, our industry has done a remarkable job of collecting customer feedback. Surveys, call centre logs, online reviews, open-text comment fields — the data has piled up at both the OEM and retail levels. In many respects, that’s a …
I recently had a truly brilliant seven-minute experience. No, it’s not what you’re thinking. It was charging an EV at a public charging station. And it was brilliant. I’ve spent a good chunk of the past month in the U.K. …
This is a big year for our team. Our baby is turning twenty. When we mailed the very first issue of Canadian auto dealer in late 2005, the world we wrote about looked and felt very different. The hot topics …
You already know the auto technician shortage is more than a headline — it’s what greets you every morning when bays go idle. Ontario alone has more than 3,000 vacant trades roles, double the pre-pandemic total, and the situation is …
There’s something unmistakable happening on the auto show circuit this year—and it’s hard to ignore when you’re standing in the middle of it. From Montreal in January to Toronto in February, Vancouver in March and now New York in April, …