Are your customers safe?
CUSTOMER TRAINING IS AN OPPORTUNITY FOR DEALERS in that magical moment when a customer gets the keys to his or her new vehicle and proudly drives it off the lot, no one really wants to dampen the mood by seriously …
Category: Opinion
Class action entertainment
Is the increasing complexity of in-car infotainment systems going to create a legal liability for car dealers? That idea crossed my mind earlier this week, and the more I think about it, the more I think there is an issue …
Strong but consistent?
WHILE NEW VEHICLE SALES ARE SHOWING ENCOURAGING GAINS, THE LONGER TERM PICTURE LOOKS A LITTLE LESS CERTAIN After a slow start to 2013 with new vehicle sales growth in negative territory for each of the first three months of the …
The class of Laureates
AS WELL AS BEING RECOGNIZED FOR THEIR EFFORTS, THESE ARE DEALERS THAT WE CAN ALL LEARN FROM For the past few years, I’ve had the privilege of conducting interviews with the newest group of CADA Laureates just after they’ve been …
Legwork pays off
The MDA and MMDA provincial dealer associations deserve a lot of credit for a couple of great events. As you see reported in this issue, the Canadian auto dealer team travelled to Manitoba and Alberta to take part in the …
Baffling budgets
TRYING TO MAKE SENSE OF THE NUMBERS FROM OTTAWA CAN OFTEN BE CHALLENGING. In Ottawa, budget season is a funny time. Speculation is everywhere whereas real data is hard to find. This year the federal government unleashed a bit of …
The on-demand dealership
CUSTOMERS AREN’T ANY MORE DEMANDING, THEY ARE JUST LIKE YOU. During a break in the action at the Nova Scotia Automobile Dealers Association event in April, I checked my email and found a helpful, and instructive message sent from my …
Start by listening
BUILD A SOLID FOUNDATION TO YOUR SOCIAL MEDIA STRATEGY. We are still in the thick of event season, which is great. There are so many opportunities to be in front of the industry, learning from experts and from peers. At …
Start by listening
Click below to see and hear my publisher’s note to accompany the May 2013 issue of Canadian auto dealer.
When common sense rules
How simple strategies can yield solid results The Trillium Automobile Dealers Association (TADA) is to be commended for once again pulling together a great lineup of speakers for its latest Digital Dealer event. TADA’s leaders travel to various events, including …
All in the palm of your hand
I’m pleased to let you know we’ve just launched an updated version of our Canadian auto dealer mobile app With the new version, you’ll find a redesigned and more attractive look and feel to our mobile magazine. More importantly, you’ll …
Trends in the used market
Why the smart money’s in older vehicles Every year at the Canadian International AutoShow in Toronto, I give a presentation to the CADA Industrial Relations Committee during which I provide an update of the main indicators in the retail automotive …
