Canadian auto dealer traveled to Hyundai Auto Canada’s headquarters in Markham, Ont. for a one-on-one interview with President and CEO, Don Romano. Here’s a snippet of the conversation between Petrina Gentile, regular columnist and automotive journalist, and Don Romano. You …
LIGHT AND STRONG, YOU CAN EXPECT MORE ALUMINUM VEHICLES TO JOIN THE POPULAR FORD F-150. BUT ARE BODY SHOPS READY TO REPAIR THEM? When Ford introduced its 2015 Ford F-150 featuring lightweight aluminum alloy it caused quite a stir in …
CUSTOMERS ARE MORE LIKELY TO TRUST YOUR SERVICE DEPARTMENT WHEN THEY KNOW WHAT’S GOING ON BEHIND THE SCENES. HERE’S A TOOL THAT CAN HELP BUILD THAT RELATIONSHIP Autoloyalty has launched a new tool called Quik Video, that offers a quick …
IT’S CASL’S ONE YEAR ANNIVERSARY, AND CANADIAN BUSINESSES ARE ALREADY BEING HIT WITH HEFTY FINES. IS YOUR DEALERSHIP CASL COMPLIANT? It’s been almost a year since the federal government introduced onerous regulations to reduce unwanted spam. Usually referred to as …
THE CANADIAN AUTO DEALER TEAM IS GROWING AGAIN AND EXPANDING ITS FOOTPRINT. UNIVERSUS MEDIA, PUBLISHERS OF CANADIAN AUTO DEALER AND AFFAIRES AUTOMOBILES, IS OPENING AN OFFICE IN VANCOUVER, B.C. TO BETTER SERVE CUSTOMERS FROM COAST TO COAST. As of the …
A SPEAKER AND EXHIBITOR SHARES A PERSONAL ACCOUNT OF THE DIGITAL DEALER CONFERENCE & EXPO IN TAMPA It was a bounce back spring show for the Digital Dealer Conference & Expo. Many attendees who descended on Tampa, Fla. for this …
Scott Stratten isn’t someone you want to piss off. No, really. The unassuming looking Oakville, Ont. resident might just look like an ordinary guy going through his life doing ordinary things. But he’s watching. And assessing. If someone from your …
SOME PROSPECTS AND CUSTOMERS JUST DON’T TRUST YOU. THAT’S NO PROBLEM. USE THE POWER OF TRANSPARENCY AND THE INTERNET TO BUILD TRUST AND ATTACK STEREOTYPES, DEALERS LEARNED AT THE THIRD ANNUAL KIJIJI DEALERTALK EVENT A steady stream of passion-fueled energy …
MOTIVATIONAL SPEECHES AND BEACH OLYMPICS WERE PART OF THE TADA’S AGM HELD IN THE BAHAMAS A large contingent of Trillium Automobile Dealers Association (TADA) directors, dealers and associate members descended on Great Exuma Island in the Bahamas for their Annual …
Sergio Marchionne, CEO of Fiat Chrysler Automobiles N.V., took time from his hectic, jam-packed schedule to celebrate the recent grand opening of Maserati Alfa Romeo of Oakville. This is the first dealership in Canada where the two iconic and exotic …
When Glen Demetrioff mystery shopped U.S dealers through their chat functions, he wasn’t too impressed with the online customer experience. “We found the majority of the time the people behind the keyboard of those [chat] providers didn’t really pick up …
With the year half gone, new vehicle sales in Canada continue the record pace they’ve been on since it started. June sales set a new monthly record for the sixth month in a row, increasing the string of consecutive year-over-year …
