They grow up so fast
THIS IS A BIG YEAR FOR ME. MY BABY IS TURNING TEN. This year marks the 10th anniversary of the launch of Canadian auto dealer magazine. Ten years ago, we created the magazine that has been the leading Canadian magazine …
News
Brand loyalty reaches decade high
Paying attention to customer satisfaction is paying off in the U.S. market. Customer loyalty to automotive brands reached a 10-year high at 52.8 per cent during the first quarter of 2015, found IHS Automotive. Tom Libby, manager of automotive loyalty …
Millennials scared of other drivers
Millennials and Generation Z have come out about their biggest fears — and dangerous drivers is number one. Independent research company Penn Schoen Berland conducted a poll on behalf of Ford Motor Company, and found 88 per cent of the …
Selly launches new tools for dealers
Selly Automotive has released a new, free mobile CRM sales app to help dealers prospect customers. Called Selly for the Salesperson, this freemium mobile CRM sales app functions like a CRM by managing prospect information, inventory and schedule. It can …
Mercedes-Benz Thornhill open for business
Mercedes-Benz said its new 130,000 sq.ft. Thornhill flagship retail facility is “sure to set a new benchmark in automotive retail experience.” The company announced construction has been completed on its new state-of-the-art facility, located at 228 Steeles West in Thornhill, …
Hyundai offers new service
Hyundai Auto Canada is stepping up its customer experience by providing a new service to get vehicles ready for summer driving. Called “Before the Service Experience,” Hyundai technicians will be on site to provide free vehicle inspections, regardless of make, …
Stop forcing, start responding
Jared Hamilton, CEO and Founder of DrivingSales, doesn’t beat around the bush. “Our industry is filled with a lot of crappy insight,” said Hamilton in his keynote presentation at the inaugural Canadian Dealer Forum held on June 22-23 in Calgary, …
New documents boost F&I efficiency
Nova Scotia F&I managers will soon be armed to better handle F&I transactions. A new and exclusive partnership between the Nova Scotia Automobile Dealers Association and Reynolds and Reynolds, a provider of automobile dealership software, services and forms, will enable …
AMVIC cracks down on curbers
The Alberta Motor Vehicle Industry Council is actively hunting down curbers selling vehicles to car buyers. A team of investigators tracked down curbers, or unlicensed, illegal automotive retailers, recently in Lethbridge and Taber, Alta. and in surrounding areas. The investigators …
Businesses ignoring information security threat
Is your dealership properly handling sensitive information? Shred-it’s 2015 Security Tracker study has shown a growing divide between large organizations and small businesses when it comes to information security. Per the study, 65 per cent of executives say they have …
Canadian car buyers comfortable with debt
Canadians continue to have a love affair with their debt, as seen in the automotive industry. A recent poll conducted by CIBC found the majority (two-thirds) of Canadians are comfortable with their debt level. Nearly 31 per cent of Canadians …
Roaming the outdoors
MEET SIMON WHITFIELD, CANADIAN TRIATHLON CHAMPION AND TWO-TIME OLYMPIC MEDALIST Celebrity: Simon Whitfield Profession: Two-time Olympic Medalist + 12-time Canadian Triathlon Champion Vehicle: 2015 Land Rover Discovery Sport SUV Simon Whitfield captured Canadian hearts after winning gold in the men’s …
