When Glen Demetrioff mystery shopped U.S dealers through their chat functions, he wasn’t too impressed with the online customer experience. “We found the majority of the time the people behind the keyboard of those [chat] providers didn’t really pick up …
With the year half gone, new vehicle sales in Canada continue the record pace they’ve been on since it started. June sales set a new monthly record for the sixth month in a row, increasing the string of consecutive year-over-year …
Luxury vehicles are the fastest-growing segment in many countries across the globe — and in Canada, reports Scotiabank. According to the Scotiabank Global Auto Report, sales of luxury light trucks in Canada have advanced at more than double the pace …
Lamborghini’s raging bull is driving into the Canadian marketplace at full force. The exotic luxury Italian brand opened its fourth dealership in Canada —Lamborghini Calgary —adding to its global network, which spans 50 countries. To mark the milestone, Stephan Winkelmann, …
North American data mining company AutoAlert announced it has promoted James Burton to Senior vice-president of Field Operations. The former AutoAlert vice-president of Portfolio Management, who led the dealer engagement strategy and operations, will now oversee the company’s sales, training, …
This special issue of Canadian auto dealer is designed in part to be a throwback to the old days of journalism where the corner newsie would yell out the big news of the day: “Extra, Extra, Read all about it! …
THIS IS A BIG YEAR FOR ME. MY BABY IS TURNING TEN. This year marks the 10th anniversary of the launch of Canadian auto dealer magazine. Ten years ago, we created the magazine that has been the leading Canadian magazine …
Paying attention to customer satisfaction is paying off in the U.S. market. Customer loyalty to automotive brands reached a 10-year high at 52.8 per cent during the first quarter of 2015, found IHS Automotive. Tom Libby, manager of automotive loyalty …
Millennials and Generation Z have come out about their biggest fears — and dangerous drivers is number one. Independent research company Penn Schoen Berland conducted a poll on behalf of Ford Motor Company, and found 88 per cent of the …
Selly Automotive has released a new, free mobile CRM sales app to help dealers prospect customers. Called Selly for the Salesperson, this freemium mobile CRM sales app functions like a CRM by managing prospect information, inventory and schedule. It can …
Mercedes-Benz said its new 130,000 sq.ft. Thornhill flagship retail facility is “sure to set a new benchmark in automotive retail experience.” The company announced construction has been completed on its new state-of-the-art facility, located at 228 Steeles West in Thornhill, …
Hyundai Auto Canada is stepping up its customer experience by providing a new service to get vehicles ready for summer driving. Called “Before the Service Experience,” Hyundai technicians will be on site to provide free vehicle inspections, regardless of make, …
