Infiniti Canada has announced that Stephen Lester will assume the role as managing director for Infiniti Canada, effective April 1, 2015. Lester will report to Christian Meunier, president of Nissan Canada and Randy Parker, vice-president, Infiniti Americas. “Adding strong and …
Audatex, in partnerships with AutoPoint and Identifix, is bringing AudaVision back to Toronto with a lineup of industry experts who will shed light on what’s next in the auto industry. Held on April 7-8, 2015, at the Palais Royale, AudaVision …
Country music star Jason McCoy’s rides offer the best of both worlds Celebrity: Jason McCoy Profession: Award-winning country music singer and songwriter Vehicle: 2000 Porsche 911 and 2001 Chevy Silverado Country music star Jason McCoy has racked up countless awards …
Government policy decisions sometimes really miss the mark — and the point “Keep your eye on the prize,” is an old chestnut that has been handed down from generations of parents, teachers, coaches, mentors and motivators to encourage us to …
Try David’s Pop Quiz to see if your online lead handling expertise is up to scratch Nearly every week I am in a dealership somewhere in Canada or in the U.S. assisting with its BDC or Internet operation and a …
The auto retail industry is evolving, but many of the basics remain constant Rock star Bon Jovi made a few dollars a few years back with his catchy song “The More Things Change.” The saying, I believe, comes from a …
A little spring clean up can go a long way to boosting morale and instilling more pride in your facility In this column we try to bring facility-centric ideas to the forefront that are generally off the radar, but that …
Practical tips to build your high-performance digital sales team I recently read a statistic that said a typical dealership has less than 20 per cent of their sales staff dedicated to supporting their Internet-based sales efforts. With more than 90 …
Building and bonding better customer relationships within a dealership Having a dedicated Customer Relations Department is important in the daily operations of any dealership. This department is the front line between an organization and its customers. Working together to meet …
It’s regulation — not consumer demand — that is driving the OEMs to bring more electric vehicles to market Gasoline is selling for less than 90 cents/litre in much of the country as we go to press — fully a …
The research is mounting that consumers expect much more from retailers — but how can you respond? Many times in this column, I’ve referred to the need for dealerships to see themselves more as mainstream retailers than as a highly …
New technologies can improve and streamline the F&I process for customers — and for those stuck on the other side of the desk The F&I office is one of the biggest money makers at any dealership. Because it’s so important, …
