Birchwood BMW has been named a top BMW retailer for sales and service. The Winnipeg, Man.-based dealership won BMW’s Excellence in Overall Service Satisfaction Award for Western Canada in 2015, and also ranked number one BMW//M Performance Automobile dealer in …
Nearly 2,000 people, including global leaders from the electric vehicle supply chain and government partners, will be convening in Montreal, Quebec for the world’s largest EV symposium. The 29th International Electric Vehicle Symposium, co-hosted by Electric Mobility Canada and the …
While customers have an idea of the vehicle they want before they walk into your store, they might not know who exactly will sell to them and how they will be treated. That gives them anxiety, said DealerRater. According to …
The trickle of melting snow tantalizes us with the promise of a new season. If you are like most Canadians, you can’t shed your outerwear layers fast enough. It’s also the perfect time to consider shedding the high-maintenance, possibly lackluster …
Customer objections can be difficult to identify and handle, so many service providers fear them. However, objections communicate important and valuable information about customer concerns, needs, and fears. Most objections revolve around an array of issues and can be effectively …
It always amazes me how as much as we say we’re going to change the way we measure the customer experience, things always seem to stay the same. How much longer are we going to place all of our focus …
The climate is heating up in a couple of important ways. It’s heating up in a literal sense — global warming continues largely unabated, and each year sets new records for temperatures across the globe. The consensus among scientists is …
As a society, we’ve become reliant on technology to solve our problems. Whatever they are, there must be some technological fix for them, if not today, then tomorrow. We can be forgiven for clinging to that conviction because, to a …
This past November, I represented the New Car Dealers Association (NCDA) of BC on a trade mission to China along with the province’s Premier Christie Clark, and spoke at the annual convention of the China Automobile Dealers Association (CADA). We …
Some experts warn that a debt storm is brewing. Many Canadians are increasingly opting to pay for their new vehicles with extended financing, and could find themselves underwater on their loans within the next few years. In 2015, the average …
I was recently invited to spend some time at Google Canada. From a search and content perspective, you couldn’t ask for a better source. I mean, Google gobbles up words for breakfast, lunch, and dinner. During our time there, we …
Rotary Lift has come out with a new scissor lift designed just for dealer quick-service bays: the Rotary Lift Double-Section Scissor Lift. Unveiled at the National Automobile Dealers Association (NADA) Convention & Expo, the new lift incorporates a patent-pending, fully …
