Safe lift
VEHICLE LIFTS are one of the most used pieces of equipment in a service department, so taking care of them and knowing how to use them properly are important. With this in mind, Rotary Lift put together a list of …
News
Poorly managed leads create their own problems
IS YOUR DIGITAL HOUSE IN ORDER? Leads are the lifeblood of our industry. They’re what keeps the keyboards clicking, phone dialers busy, and help most dealerships drive more customers into their showrooms. As I write this traveling back from the …
Now hiring!
WHAT TO LOOK FOR IN YOUR NEXT F&I MANAGER It’s expensive to hire employees. In fact, people can be your most expensive assets. Jared Hamilton, founder and CEO of DrivingSales, said at the company’s recent executive summit that employees cost …
Missed opportunities
SOMETIMES ADDED AMENITIES ARE NOT ENOUGH IN THE SERVICE WAITING AREA.WHAT DOES THE FUTURE HOLD FOR THE AUTOMOBILE? Over the past two months, I have spent time in two different Toronto area dealerships waiting for my car to be repaired. …
Back to the future
OUR CARS DON’T FLY, BUT VEHICLE TECHNOLOGY IS CERTAINLY GETTING MORE ADVANCED. WHAT DOES THE FUTURE HOLD FOR THE AUTOMOBILE? The headline for my column seemed appropriate, given that at the time of writing we had just past October 21, …
Road rage
IT’S TIME TO CONSIDER SOME NEW WAYS OF FUNDING CANADA’S CRUMBLING ROADS One of the most time-worn political gripes is the horrible and ever-degrading state of the roads we drive on. But just because everyone complains about it all of …
The changing face of dealerships
DEALERSHIP FACILITIES HAVE EVOLVED OVER THE PAST DECADE. WE LOOK AT WHAT’S CHANGED — AND WHAT’S TO COME. It’s fitting that on the 10th anniversary of Canadian auto dealer, we take a look back at the evolution of the retail …
Super service
CANADIAN AUTO DEALER LOOKS AT SOME WAYS DEALERS ARE PROVIDING AN EXCEPTIONAL SERVICE EXPERIENCE In today’s competitive auto retailing segment, fixed ops managers sometimes need a little more than efficiently-run service departments to keep customers happy. That’s why an increasing …
Poised for growth
HUNTER ENGINEERING EQUIPMENT IS BOLSTERING ITS CANADIAN OPERATIONS THAT WILL BENEFIT ITS DEALER PARTNERS Since 1946, Hunter Engineering Equipment has come up with new ways to improve service bays for dealers. “The core business of Hunter is alignment, alignments lift …
At your service
CANADIAN AUTO DEALER INTRODUCES A NEW FIXED-OPS SECTION THAT WILL GIVE YOU THE TIPS AND TRICKS TO HELP RUN YOUR DEPARTMENT SMOOTHLY Fixed-ops. A term used to refer to an aspect of the dealership many do not seem to understand. …
SCI MarketView adds to sales team
SCI MARKETVIEW, which provides lead management tools to dealers, has announced two new members to join its growing sales team. Charles McGrail will be part of the Area Sales Manager Team, said the company. McGrail holds previous experience as a …
Lost and found
RETURN.ME HELPS CUSTOMERS RETRIEVE LOST KEYS — AND DEALERSHIPS KEEP CUSTOMERS IT CAN COST CUSTOMERS hundreds of dollars to replace their vehicle key fobs. Knowing they could retrieve their keys would give them peace of mind. That’s the service Return.Me …
