Genuine customer service is so much more than just solving problems or addressing complaints. At the heart of providing a genuine product and service, we must care first about our obligations and the customer we serve. Dale Carnegie once put …
When I was a kid, one of the games I used to play in nice weather was follow the leader, usually followed by a rousing series of hide-and-seek.
At any given time, our team is involved with nearly a hundred image program projects across Canada. In most cases, we are hired by the OEM and mandated to dealers.
Governments being governments, many are tempted by the idea that difficult policy choices can be made with no negative impact on voters and consumers. Politicians whose careers depend on the often-fickle support of electorates are constantly in search of all-gain-no-pain …
As consumers, we don’t spend much time thinking about where our vehicle gets repaired after we’ve been in an accident. After all, why should we? Isn’t one collision repair facility the same as the next?
We’ve been hearing a lot over the past few years about how important digital communication is in the car buying process and how critical it is for dealerships to invest in and develop digital communication, sales and marketing strategies.
DealerSocket has joined forces with its customers to help Canadians impacted by the wildfires that have engulfed Fort McMurray, Alta.
It’s been five years since GM Financial Canada has been servicing GM dealers and their customers across Canada, and Howard Cobham said time has flown by.
There’s a radio advertisement that plays regularly on a sports radio station during my morning commute urging people to visit their local “Dodge/Chrysler retailer.” The ad caught my eye, or my ear I suppose, because we have been writing a …
He’s come a long way from growing up in northern Ontario around Timmins, but San-Diego, Calif.-based Pierre Gagnon still enjoys coming back to his home country to visit family and friends.
ADESA has announced the launch of ADESA Windsor, the company’s 14th full-service Canadian auction location. Formerly ADESA Kitchener’s satellite location in Tilbury, the new ADESA Windsor facility will serve southwestern Ontario and U.S. dealers, brokers, manufacturers and other customers. Anil …
Almost 300 dealers, suppliers and industry leaders came out swinging, ready to golf at the Trillium Automobile Dealers Association (TADA) 2016 Annual South Tournament on June 15, 2016.
