The start of a new year gives us a chance to introduce a new customer-focused mindset. As 2023 moves to the rear-view, the automotive industry in Canada remains an unpredictable landscape. New car pricing and interest rates remain the top …
The largest dealer conference and expo in North America: the NADA Show is taking place Feb. 1-4, 2024 in Las Vegas, Nevada. This year’s event kicks off Thursday Feb. 1 with a welcome reception from 7-10 p.m. at the Sphere, the super-popular …
A look back at the year that was in terms of dealership financial performance. What a year it has been! This year will be viewed as an extraordinary one in history. A recovery year from the dark times of the …
Being “green” means more than just selling more EVs. In many respects, British Columbia is leading the country in green energy innovation and sustainability initiatives — and new car dealers are playing an increasing role. As the face of BC’s electric …
Canadian Black Book’s TalkAuto conference was held in November in Vaughan, Ont. bringing together a cross-section of attendees from the automotive ecosystem including OEMs, lenders, industry analysts, dealers and suppliers. The jam-packed room was treated to an equally packed agenda …
The Kelowna Auto Dealers Association in British Columbia donated a notable $230,000 to the BC Cancer Foundation to replace its current systemic cancer therapy suite with a new one, according to the Motor Dealers Association of Alberta. The total donation …
Respect the past, but prepare for the future to provide a better experience. While flash catches the eye, it’s the desk that captures the deal. We all understand the crucial role desking plays in the sales process. It’s where terms …
Better training for your dealership’s F&I teams can improve the department’s profitability — and boost employee retention. For dealers, the outcomes of customer discussions in their business offices — whether online or in person — have a direct impact on their dealership’s …
The aftermarket is attempting to grow their business, but couched in consumer protection language. The issue of “Right to Repair” has been more visible of late for a variety of reasons not the least of which was the passage of …
In every small and large town across Canada, where there’s a need, you’ll find a dealer making a difference. Whether it’s providing financial assistance, volunteer support or assistance to a charity, organization or association, Canadian dealers are always willing to …
Ok, I’ll say it right up front: I would not call Lake Louise, Alberta, a city. It is, however, a great spot for a dealer conference. A significant chunk of the dealer community clearly agrees, based on the record attendance …
Dealers can expect similar demand for new and used vehicles in the months ahead. As we near the end of the year, it is clear that used vehicles remain the go-to option for many consumers. And yet, new vehicle inventory …
