A new “American” report released by Ontario-based software company ChargeLab found that 86% of EV drivers in the United States now have access to a home charger, while 59.6% still use public chargers on a weekly basis.
The company’s “Industry survey: 500 EV drivers on public charging,” which queried hundreds of EV drivers in the U.S., highlights the importance of continued investment in public chargers and underlines factors that impact driver satisfaction at public charging stations.
“There’s no shortage of news coverage on the problems with public charging —but what makes us excited about this survey is (that) it reframes the issue as an opportunity,” said Zak Lefevre, CEO of ChargeLab, in a statement. “These EV drivers are echoing the same stories we hear from our customers.”
He added that consumers are happy if you can make the charging experience fast, easy, and affordable. Lefevre’s comment ties in well with the many factors that affect driver satisfaction when charging their vehicles. These include speed, payment convenience, accessibility and location, cleanliness and maintenance, brand reputation, and user interface and ease-of-use.
The survey also pointed to a willingness among most drivers to share data so as to improve the overall EV charging experience. The majority of people that were surveyed are open to sharing the session and vehicle data, “suggesting that there’s meaningful consumer interest in getting EV charging right.”
Only 3.4% of EV drivers that were surveyed expressed reluctance to sharing data.
