Today, 5 years from now
A few weeks back I delivered a presentation to the Automobile Dealers Association of Newfoundland and Labrador. I was part of the agenda for their annual meeting, and it was a pleasure to be back on the Rock speaking to …
News
Why don’t customers like buying cars?
OEMs demand it, customers expect it, and dealers want to deliver it: a great customer experience. We talked to dealers to find out how they are adapting. Kate Latis, who began selling cars in 2020 with Maranello BMW in Vaughan, …
The road to a better tomorrow
The path forward for Finance and Insurance involves change, improvement, innovation, and surviving a more watchful regulatory environment. Andy Mayers, Lender Solutions Strategist at Dealertrack/Cox Automotive, made an interesting comment when discussing the future of financing in a 2023 Reuters …
Transitioning from customer service to customer experience
The new battleground for success is providing an unrivalled customer experience. But what does that really mean? The terms “customer service” and “customer experience” are commonly used interchangeably. There are, however, key differences between the two, and offering great customer …
Cross-Canada snapshot
BRITISH COLUMBIA NCDA reveals winners of Green Star Dealer Awards The New Car Dealers Association of BC (NCDA) recently announced the winners of the Green Star Dealer Awards, which are meant to highlight the outstanding work a dealership has done …
Want career growth? Try these tips
Sharing secrets to career success in the C-suite for automotive executives. Dealerships are complex organizations. Success factors are constantly changing so it’s important that your executive team is nimble and well rounded. They must be adaptable and have strong problem-solving …
Need another technician?
They might already be working for you but you just don’t see them. How do we know if our workshops are working at their maximum? Stand up, walk to the service manager and ask them: What was our shop productivity …
Meet the 2023 CADA Laureate Winners!
Celebrating excellence in ambassadorship, business innovation and retail operations Since 2005, the Canadian Automobile Dealers Association (CADA) and iA Dealer Services, a leading provider of financial, consulting and training for new car and truck dealers in Canada, have partnered for the …
MVRO advises taking “extra precautions” after dealerships report break-ins
The Motor Vehicle Retailers of Ontario (MVRO) sent out an urgent notice to its members this week highlighting the importance of protecting dealership valuables after at least three stores in York Region, Ont., were broken into by thieves. The …
DSMA partners with VMC to find dealers to retail electric delivery truck
B.C.-based Vicinity Motor Corp. (VMC), which manufactures a compact electric delivery truck, is partnering with Dealer Solutions Mergers and Acquisitions (DSMA) to find Canadian dealers interested in retailing the product. VMC is already retailing its 1200 Class 3 trucks in …
J.D. Power, Palantir developing AI, predictive analytics solutions
J.D. Power has teamed up with Palantir, an American company that specializes in big data analytics. The collaboration is being hailed as a first of its kind as the two companies aim to develop generative artificial intelligence (AI) and predictive …
New light vehicle sales for June show double-digit growth
Canadian provincial sales of new light vehicles revealed double-digit growth among reporting manufacturers in June, according to DesRosiers Automotive Consultants (DAC). This period represents Canada’s eighth consecutive month of year-over-year increases, climbing 12.6% to an estimated 162,000 units sold. For …
