Following the U.S. Thanksgiving holiday, Black Friday signifies the start of the busy shopping season when, south of the border, both customers and retailers shift into high gear. Ford Motor Company is among the auto manufacturers expecting a surge in …
CONTINUING HIS LOOK AT SUCCESSION PLANNING FOR DEALERS, CHUCK SEGUIN TURNS HIS ATTENTION TO THE NUTS BOLTS WHEN IT COMES TO PASSING THE TORCH For all of 2013, my articles have covered dealer succession. We have covered a wide range …
TODAY’S YOUTH MAY NOT BE BUYING NEW VEHICLES IN LARGE NUMBERS BUT THEY WILL BE TOMORROW Among the many issues over which auto industry-watchers and media members serially wring their hands when talk turns to what’s happening in the car …
HOW TO LESSEN THE DEFECTION RATE AT YOUR DEALERSHIP For any dealership, the number one responsibility isn’t just selling or fixing cars — it’s fixing customers’ concerns. And in some cases it is much easier to fix a car’s concerns …
TODAY’S DRIVER-ASSISTANCE SYSTEMS ARE BUILDING BLOCKS TOWARD FULLY AUTONOMOUS VEHICLES Recently, it seems that the mainstream media has become infatuated with the prospect of autonomous cars — vehicles that can drive themselves. That infatuation is due in large part to …
HOW ADVANCEMENTS IN VEHICLE CONSTRUCTION AND TECHNOLOGY ARE IMPACTING THE VEHICLE COLLISION REPAIR BUSINESS LIKE NEVER BEFORE The significant changes that are impacting all phases of the automotive industry will likely come as no surprise to anyone reading Canadian auto …
JIM BELL SAYS THAT THE REASON WHY MANY SERVICE DEPARTMENTS OFTEN STRUGGLE WITH CUSTOMER RETENTION, IS DUE TO A RELUCTANCE TO CHANGE PRACTICES INTERNALLY It’s well known that many dealerships today are struggling with retaining their customer base, despite the …
On November 14, 2013, the Dilawri Group of Companies celebrated the official grand opening of Mercedes-Benz Langley with a gala event featuring vehicle displays, an original film premiere and entertainment from celebrated Canadian jazz vocalist, Matt Dusk. Emceed by automotive …
Manheim Canada has announced that Steve Coulman will join their leadership team as Director of Commercial Accounts effective November 25, 2013. In his new role, Coulman will focus on the needs and opportunities of key remarketers in Canada, developing strategic …
Because they are lighter, can withstand higher temperatures and offer other benefits, ceramic composite disc brakes are being increasingly offered as factory options on performance vehicles. However, those same properties that make ceramic disc brakes desirable also make them susceptible …
CAA South Central Ontario (CAA SCO) has signed a contract with a sector-leading technology vendor, Quindell, to provide its members and insurance customers with new telematics technology and services. CAA SCO is exploring the use of telematics to provide its …
CarProof, recognized as Canada’s largest and most trusted vehicle history report provider, has received Deloitte’s 2013 Technology Fast 50 and Fast 500 awards, two distinctions that recognize technological innovation, entrepreneurship and rapid growth. This marks the third time in three …
