IN THE FIRST OF A SPECIAL SERIES, JIM BELL LOOKS AT KEY PERFORMANCE INDICATORS THAT CAN MAKE OR BREAK YOUR SERVICE DEPARTMENT WHEN IT COMES TO PROFITABILITY Today, more than any time in the history of the automotive industry, it …
WHY UNDERSTANDING HOW CUSTOMERS WANT TO ENGAGE IS CRITICAL TO BUILDING RELATIONSHIPS AND GROWING YOUR BUSINESS It’s generally accepted these days that consumers, young and old, are gravitating towards screens to keep in touch with what’s going on, not only …
WHY APPLE’S APPROACH TO RETAILING CAN HIGHLIGHT SOME IMPORTANT CONSIDERATIONS FOR DEALERSHIPS WHEN IT COMES TO FOSTERING RELATIONSHIPS WITH THEIR CUSTOMERS Since this column first started appearing in Canadian auto dealer, the basic theme has been about facility-centric ideas that …
WHEN IT COMES TO SELLING OR CHANGING OWNERSHIP OF THEIR STORES, DEALERS NEED TO UNDERSTAND THE COMPLEXITIES INVOLVED IN DOING SO AND THAT THE PROCESS CAN TAKE LONGER THAN EXPECTED Owning a Dealership today is anything but simple. One large …
GERRY MALLOY SAYS THAT WHILE LOOKING FORWARD IS IMPORTANT, THE DIRECTIONS THE AUTO INDUSTRY WILL ACTUALLY TAKE STILL REMAIN FAR FROM CERTAIN “Nobody can predict the future!” That may seem like a strange thing for Sheryl Connelly to say, given …
Family Man Van is a locally sourced TV commercial designed to showcase the variety of vehicles Kijiji offers for sale. Co-developed by creative agency CloudRaker, in conjunction with production house 401, the commercial tells the story of a man on …
On Monday, students enrolled in the AYCE Pre-apprenticeship Training for Auto Body Collision and Damage Repair program, received a visit from John Tory, 2014 Toronto Mayoral Candidate and former Ontario Progressive Conservative leader at the Brimell Group Paint and Collision …
Coinciding with this year’s Earth Day (April 22) Vandermeer Toyota, located in Cobourg, Ont. was officially certified as a Leadership in Energy and Environmental Design (LEED) Green Building. The 22,000 square foot facility, which first opened for business on June …
AutoCanada Inc. has announced an increase to its existing Syndicated Floorplan Facility with Scotiabank and the Canadian Imperial Bank of Commerce (CIBC) by $200 million. The result brings total availability to $550 million. AutoCanada also said that all significant terms …
Cleaning a vehicle can be costly and time consuming, not only for consumers but also dealers and detail shops. In an effort to reduce the impact of cleaning time and cost, Nissan’s European arm has begun tests on innovative paint …
WHY RAISING MINIMUM WAGE RATES ISN’T NECESSARILY THE BEST APPROACH IN COMBATING POVERTY AND CREATING PROSPERITY Recent years have seen a great deal of discussion around the theme and perception of increased income inequality in Canada and elsewhere. Governments at …
ALAN BIRD LOOKS AT THE GOVERNMENT’S NEW ANTI-SPAM LEGISLATION AND WHAT IT REALLY MEANS FOR DEALERS The new Canadian Anti-Spam Legislation (CASL) will destroy marketing. If you believe that statement, follow these instructions: 1) Take a deep breath and 2) …
