Modern vehicles manufactured with aluminum and other “exotic” materials require an updated approach to collision repair. Fortunately, the new Structural Holding Package from Chief Automotive Technologies allows collision shop operators to use their existing frame racks to properly repair these …
UNDERSTANDING WHICH FACTORS MOST INFLUENCED VEHICLE PURCHASE SATISFACTION IN THE RECENT TRADER/ANGUS REID FORUM In the May 2014 issue, Canadian auto dealer conducted an interview with Ian MacDonald, Director of Marketing for AutoTRADER.ca. The interview was in reference to the …
The Dilawri Group of Companies recently announced the acquisition of North Vancouver Nissan and Infiniti North Vancouver, formerly known as Regency Nissan and Regency Infiniti. This latest takeover boosts Dilawri’s national presence to 49 Canadian automotive retail facilities, which now …
According to J.D. Power’s 2014 Canadian Manufacturer Website Evaluation Study, Canadians shopping for vehicles online tended to rate OEM website performance lower than their counterparts in the U.S. The study, which ranked all OEM automotive websites on a 1000 point …
Karen Ackroyd drove to her local Nissan dealership — Alta Nissan in Woodbridge, Ont. – for the sole reason of participating in an interview regarding her experience with her 1987 Nissan Micra. The nature of the interview took a new …
As a regular reader of Canadian Auto Dealer, I wanted to congratulate you on the May 2014 edition. I find much of the content well-written, interesting and informative and I often find myself with my trusty pair of scissors in …
If you’re a Volkswagen dealer, chances are you’ve had more than a few inquires from your customers asking when the new Golf will be out. After all, the Golf is likely one of your three most popular models, the others …
IN HIS ONGOING SERIES ABOUT SIX KPIS THAT CAN COST SERVICE DEPARTMENTS BIG MONEY, JIM BELL TAKES A LOOK AT GROSS PROFIT ON CUSTOMER PAID LABOUR RATIOS Last issue, we introduced this series on the six KPI indicators for losing …
WHY DOING WHAT WE’VE ALWAYS DONE IN AUTO RETAILING SIMPLY ISN’T GOOD ENOUGH ANYMORE We talk about change and adopting the ways of a dynamic retail sector, but many things remain the same in auto retailing. Customer expectations continue to …
NEW ENERGUIDE LABELS ARE EXPECTED TO RAISE A FEW EYEBROWS AMONG CONSUMERS Be prepared to deal with sticker shock when some of your customers get a look at the window stickers on your 2015 model year vehicles. Not because of …
WHY EMBRACING CUSTOMER CONCERNS AND COMPLAINTS IS THE BEST WAY TO STRENGTHEN RELATIONSHIPS AND GROW YOUR BUSINESS Understanding and satisfying the customer’s needs are the highest priority for any business. And getting input from your customers is critical to your …
SINGER/SONGWRITER BILLY OCEAN IS A BIG FAN OF VOLKSWAGEN’S ORIGINAL HOT HATCH Celebrity: Billy Ocean Profession: Grammy award winning singer/songwriter Vehicle: 2011 Volkswagen Golf GTI Pirelli Grammy award-winning musician Billy Ocean has sold more than 30 million records. The singer-songwriter …
