Let’s chat
LIVE CHAT IS BECOMING MORE POPULAR IN CANADA, BUT WHAT’S THE BEST OPTION FOR YOUR DEALERSHIP? As someone with deep knowledge in the digital lead business in both Canada and the U.S., I can tell you that live chat usage …
Category: General
Another step on the road
AUTOMATIC EMERGENCY BRAKING IS ABOUT TO BECOME STANDARD EQUIPMENT In spite of mass media reports to the contrary, the autonomous car isn’t going to swoop down on us fully hatched — apart, perhaps, from some opportunistic attempts at being first …
Redefining the auto sector
IT’S ELECTION TIME, BUT DOES THE CANADIAN AUTO INDUSTRY CARE WHO WINS? Given that the title of my column is “The Big Picture,” I’d be remiss if I did not spend some time pondering the outcome of the October 19 …
Millennial matters
MAKE MILLENNIALS FEEL COMFORTABLE IN THE F&I OFFICE — AND THEY’LL TALK ABOUT IT Sometimes small gestures can make a big difference in customer experience. Especially when that customer is deciding on a big purchase for the first time — …
Best practices for customer surveys
CUSTOMER SATISFACTION SURVEYS CAN PROVIDE INVALUABLE FEEDBACK BUT THERE ARE RIGHT AND WRONG WAYS TO GO ABOUT THEM We’re living in a world where it often seems that people don’t really want to talk to each other any more, aside …
Hot properties
REITS ARE BECOMING MORE POPULAR IN THE CANADIAN AUTOMOTIVE LANDSCAPE —COULD THEY WORK FOR YOUR DEALERSHIPS? With the recent launch of Automotive Properties Real Estate Investment Trust and the purchase of four Canadian dealership properties by Capital Automotive Real Estate …
Living life to the fullest
MEET CULINARY MASTER AND FOOD NETWORK CANADA TV STAR CHEF ROB ROSSI “My favorite feature is the ability to drive the car with a selected drive. My car is a purpose-driven machine, and I like to live my life with …
Mercedes-Benz Thornhill throws lavish celebration
Mercedes-Benz Thornhill marked its grand re-opening with a lavish celebration in Thornhill, Ont. on September 28, 2015. The new Mercedes-Benz sales and service facility is bigger and better than ever before. The modern and hip dealership includes one massive showroom …
AutoCanada to purchase another dealership
AutoCanada Inc. is continuing on its buying spree in western Canada. The large auto retail group, which currently operates 50 franchised dealerships, has agreed to purchase the Grove Dodge Chrysler Jeep Ram. The Spruce Grove, Alta.-based dealership is owned and …
Experian reveals insights on new car buyers
Experian has come out with new data on customers that it says will help dealers sell inventory. “Nowadays finding the right automotive customer can be a challenging task. Where do they live? How old are they? How much do they …
Toyota Canada and Aeroplan partner up
Toyota and Scion dealers will soon have another way to bring customers into their dealerships and help retain them. Toyota Canada and the Aeroplan loyalty program have announced a new national multi-year partnership that will enable members to earn Aeroplan …
Sym-Tech announces new partnership
A new partnership between Sym-Tech Dealer Services and AmTrust Financial Services Inc. will provide Canadian dealers with more comprehensive F&I solutions. Combined, Sym-Tech and AMT Warranty, a subsidiary of AmTrust Financial Services, said they will be able to provide dealers …
