2015 Mid year report card
THE MARKET IS GROWING AT A RECORD PACE — BUT NOT ALL AUTOMAKERS ARE DOING WELL In a near parallel of last year, new-vehicle sales in Canada at mid-year 2015 are 2.9 per cent ahead of where they were a …
Category: General
When chat becomes conversation
DMT DEVELOPMENT SYSTEMS GROUP INC. HAS ROLLED OUT A NEW SYSTEM THAT TAKES CONVENTIONAL ONLINE CHAT TO THE NEXT LEVEL When Glen Demetrioff mystery shopped U.S. dealers through their chat functions, he wasn’t too impressed with the online customer experience. …
The great divide
THE SALES AND THE SERVICE DEPARTMENTS ARE TWO CRITICAL BUSINESS UNITS WITHIN THE DEALERSHIP, YET THEY OFTEN BUTT HEADS In most Canadian dealerships, the sales department is focused exclusively on its own performance. The same is true on the service …
Find profit in wheel protection
WHEN IT COMES TO WHEEL PROTECTION, ALLOYGATOR CANADA’S WHEEL PROTECTION SYSTEM IS GETTING DEALERS RESULTS Curbed wheels. They are a pain for customers and dealerships alike, especially when the dealership represents a high-end brand, and its courtesy vehicles end up …
Developing a learning culture
ADAPTING TO CHANGE AND COACHING THE CUSTOMER CAN HELP BUILD CREDIBILITY AT THE DEALERSHIP There are two major sides to what can be referred to as a learning culture. There is the aspect of always learning ourselves, and there is …
Make your BDC boom
DEALERS LEARNED TIPS AND STRATEGIES FOR OPTIMIZING THEIR BDCS AT THE INAUGURAL DRIVINGSALES CANADIAN DEALER FORUM Business Development Centres (BDCs) were a hot topic at the Canadian Dealer Forum, covered in some of the more intimate breakout sessions. When BDCs …
Paving the way
THE INAUGURAL CANADIAN DEALER FORUM BY DRIVINGSALES INSPIRED DEALERS AND VENDORS ALIKE After Canadian dealers asked to have a DrivingSales conference in Canada, they got their wish. DrivingSales held its inaugural Canadian Dealer Forum in Calgary, Alta. on June 22-23, …
World-class speakers come to Calgary
EXPECT TO HEAR FROM HIGH CALIBRE SPEAKERS IN CALGARY AT KIJIJI’S UPCOMING DEALERTALK CONFERENCE Western dealers can look forward to the next Kijiji DealerTalk conference in their backyard. “We wanted to give the dealers in Alberta an opportunity to take …
Big turnout at TADA golf tournament
Nearly 300 dealers, suppliers and industry leaders teed it up at the Trillium Automobile Dealers Association Annual South Golf Tournament on June 17, 2015. Held at the Rattlesnake Point Golf Club in Milton, Ont., the event features two 18-hole courses …
Canadians keen on hydrogen fuel-cell vehicles
So far, Canadians haven’t warmed up to electric vehicles, but a new study found there’s a strong appetite for hydrogen fuel-cell electric and non gasoline-powered vehicles. Canadian research company Ipsos Reid conducted a poll on behalf of Hyundai Auto Canada, …
Georgian College Auto Show celebrates 30 years
TO MARK THE EVENT’S 30TH ANNIVERSARY, THE GEORGIAN COLLEGE AUTO SHOW FEATURED A NUMBER OF SPECIAL EVENTS AND PRESENTATIONS The Georgian College Auto Show is always a crowd pleaser, and the 2015 show was no exception. Held on June 5-7 …
Desjardins and dealers get social
DESJARDINS TEAM MEMBERS AND DEALERS WATCHED HOT CARS ZIP AROUND THE STREET COURSE AT THE HONDA INDY TORONTO 2015 Desjardins invited its dealer customers and Canadian auto dealer to enjoy the Honda Indy Toronto 2015 in style. “We thought it …
