Ten years of change
LOOKING AT THE MARKET AND TECHNOLOGICAL CHANGES THAT HAVE IMPACTED THE AUTO INDUSTRY IN THE LAST DECADE What a difference a decade makes! Especially in the car business, where change is the only constant. But the 10 years since …
Category: General
New beginnnings
THE 1980S WERE MARKED BY MANY CHANGES TO THE GLOBAL AUTOMOTIVE INDUSTRY Change was usually gradual in the auto industry, but a massive shift in the 1970s basically came down to a single day. When the U.S. government backed Israel …
Fast lane
MEET VALÉRIE CHIASSON, RACE-CAR SUPER STAR Valérie Chiasson is breaking down barriers on the racetrack. The Repentigny, Que. native has been racing for nearly 15 years. She started her career in karts at the National Karting Championships in 2003. She …
Dealerships as destinations
FROM INDOOR PLAY AREAS TO FULL-FLEDGED RESTAURANTS, DEALERSHIPS ARE UPPING THEIR GAME TO PROVIDE THE BEST CUSTOMER SERVICE In recent months I have had the pleasure of attending a few dealership grand openings in Canada and the U.S. All were …
Great expectations aren’t always easy to meet
MANAGE EXPECTATIONS AS SOON AS THAT CUSTOMER WALKS THROUGH THE DOOR Understanding customers’ expectations is a prerequisite for delivering superior service. But the nature of customer service expectations and how they are formed has remained ambiguous. Researchers have defined customer …
Why it’s tough to be clean
TAKING AN IN-DEPTH LOOK AT THE TECHNOLOGY ADOPTED TO MEET NOx EMISSIONS STANDARDS How could it possibly happen? Beyond the initial outrage, that’s probably the first question many of us asked on learning that Volkswagen cheated on its emissions tests. …
Ringing off the hook
HANDLING PHONE LEADS EFFECTIVELY CAN BRING CUSTOMERS INSIDE THE DOOR The Internet has opened up endless possibilities for leads. But that doesn’t mean digital has replaced some more traditional sources — like the telephone. A phone lead is still a …
Castrol develops new oil technology
CASTROL HAS DEVELOPED a new oil technology it says that could revolutionize oil changes at dealerships. The system is called Nexcel, and it allows a vehicle’s oil to be changed in around 90 seconds. That’s more than 13 times faster …
ALI program earns accreditation
THE AUTOMOTIVE LIFT INSTITUTE (ALI) Lift Inspector Certification Program earned accreditation from the American National Standards Institute (ANSI). This provides assurance that the program conforms to vehicle lift safety standards currently in place and all conformity assessment requirements for bodies …
Safe lift
VEHICLE LIFTS are one of the most used pieces of equipment in a service department, so taking care of them and knowing how to use them properly are important. With this in mind, Rotary Lift put together a list of …
Poorly managed leads create their own problems
IS YOUR DIGITAL HOUSE IN ORDER? Leads are the lifeblood of our industry. They’re what keeps the keyboards clicking, phone dialers busy, and help most dealerships drive more customers into their showrooms. As I write this traveling back from the …
Now hiring!
WHAT TO LOOK FOR IN YOUR NEXT F&I MANAGER It’s expensive to hire employees. In fact, people can be your most expensive assets. Jared Hamilton, founder and CEO of DrivingSales, said at the company’s recent executive summit that employees cost …
